A lot has been said about generation Y, the Millennials, their preferences and expectations. Some of it is fanciful exaggeration but some things ring true. As a group they tend to be tech-savvy, attach more importance to family values than corporate values, and expect to balance work with their personal life. It is said they have a preference for team-oriented environments, and value a free flow of information and regular feedback.
As an older generation retires, Millennials are moving into management and leadership positions in increasing numbers. This, together with the proliferation of digital technology and social media, is already having an impact on how we organise work.
If we want to recruit and retain the best people we need to remember, at the flick of a touchpad, they can see how their current business or competing businesses are rated by their employees.
To attract the people we want, and manage their expectations we need to start seeing the world through their eyes. Only then will we be able to create a compelling work environment.
Many businesses already embrace social media and a variety of tools to help with that. One of those tools is the always-on feedback platform. Managed properly it can provide the real-time, two-way communications process that is not only important to Millennials but all employees.