How does ViewFinder work?

In simple terms there are four steps:

1. ViewFinder identifies the most commonly used words or phrases. It helps you by quickly and easily listing the top ten. Alternatively the Tag Cloud sizes all words or comments according to frequency.

2. Select the comments you want to explore. Your selection could be based on:

• A specific word or phrase
• The frequency with which a word or phrase is used
• All the questions in the survey
• A specific question
• All respondent categories
• A specific respondent category.

3. Analyse the word or phrase you have selected. You do that simply by switching to View Comments mode. ViewFinder then lists all the comments in which your chosen word or phrase appears and highlights the word or phrase.

4. Refine your analysis further. By selecting from the Classification dropdown you can narrow your selection down to a specific respondent category. ViewFinder then shows only those comments provided by employees in that category.