Follow-up Surveys

The Action Planning Workshops emphasise the importance of agreeing evaluation criteria and implementation procedures and timeframes. Properly carried out, Digital Opinion's methodology provides a structured approach to managing continual improvement and assessment.

However, follow-up surveys can often help with the evaluation process, and can be especially valuable in enabling senior managers to keep their fingers on the pulse. Digital Opinion can provide advice on the design of follow-up surveys and on their timing and frequency.