Developing people management skills

Our research indicates that the single biggest determinant of employee engagement is the relationship between employees and their line managers. Therefore, improving management style and strengthening the employee/manager relationship is often a very effective way to raise the level of engagement.

To that end Digital Opinion has developed "People Manager": a 360 degree feedback programme with a difference. People Manager shifts the focus from a process-based competency model to a people-focused engagement behaviour model. It puts the spotlight on people management, provides managers with feedback on how effective they are at engaging their teams, and helps them to identify opportunities to improve their people management skills.

People Manager covers the following areas:

• Setting expectations
• Performance management
• Customer focus
• Communication and teamwork
• Reward and recognition
• Training and coaching
• Managing resources

We would expect subsequent changes in management style to be reflected in improved scores in the next survey, particularly in the area of performance management.