Change Management Surveys

For many organisations change is constant. Sometimes it is small-scale or incremental; sometimes large-scale involving a restructure, merger, takeover or a move to a new location. Regardless of scale, the speed and effectiveness of most change programmes are determined by the attitudes, skills and commitment of the people who are responsible for implementing them and making them work.

It is widely recognised that change programmes require careful planning and management, and that the process and benefits need to be communicated effectively to all concerned. It is also widely recognised that even with the most careful planning the following issues may well arise:

• Unforeseen problems
• Coordination may prove to be less effective than required
• Skill deficiencies in some of the employees involved may become apparent
• Deficiencies in training and instruction may emerge
• Competing activities and crises may effect implementation
• External factors may have a bigger impact than anticipated
• The programme may take more time than was originally allocated
• It may cost more than was originally allowed for.

It is essential, therefore, that all change programmes are carefully monitored from start to finish to pinpoint and deal with these issues, if and when they arise.

Digital Opinion's Change Management Surveys are an effective solution. Conducted periodically over the life of the change programme, they provide regular feedback on key aspects of change such as:

• Communications
• Management effectiveness
• Training and instruction
• Overall implementation.

They enable senior managers and change managers to monitor constantly employee attitudes and responses to the programme as it proceeds, to compare progress by location or function and, most importantly, to pinpoint problems or potential problems. By providing this intelligence they help organisations to ensure that their change programmes run to timetable and within budget.