Challenge

Consider this scenario
You've just surveyed 40,000 employees in over 1,500 business units. The data has been analysed and the issues you need to action have been identified. That's the easy bit. The hard bit is still to come - providing each of those 1,500 business units with its own tailored report, ensuring that each team designs and submits an action plan which focuses on the right issues, and monitoring performance over the long term.

If you succeed the rewards are potentially great - you'll raise the level of engagement and get a huge pay off in terms of heightened customer engagement, sales and profitability. However, action is the hurdle many companies fall at.