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Employee Engagement Articles

The engagement articles below are sorted in date order. To assist you better in your search for the articles most relevant to you, please make use of our category filter below.
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How Do You Measure Love (Or Employee Engagement)?

How Do You Measure Love (Or Employee Engagement)?

Forbes | Kevin Kruse
07 Apr 2014

You can't measure love on a 5-point scale, but you can ask questions that get into the thoughts and behaviours related to love. For those that are skeptical about measuring engagement, you can similarly ask questions about the attitudes and behaviours involved. This is an interesting article from engagement guru Kevin Kruse.

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Employee engagement must be a priority for NHS trusts

Employee engagement must be a priority for NHS trusts

Guardian Professional | Nicola Bullen, TMP Worldwide UK
19 Mar 2014

The reputation of an NHS Trust as an employer is the first consideration for one in five nurses when they are looking for a new role. Three in four would actively avoid working for a trust with a poor track record in employee engagement. Great case for engagement in the NHS.

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Why NHS staff engagement matters

Why NHS staff engagement matters

HSJ Health Service Journal | Dr Steven Boorman
16 Jan 2014

Great article by a doctor turned manager. The links between staff wellbeing and good patient care are beyond dispute. Initiatives to improve wellbeing and engagement need not be too costly.

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CEOs to focus on people issues in 2014 as route to growth

CEOs to focus on people issues in 2014 as route to growth

HR Magazine | Tom Newcombe
10 Jan 2014

Recent research from the Conference Board and the CIM suggests that the number one priority for business leaders this year is a reshaping of workplace culture, with employee engagement and better leadership at the core of the plans.

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Employee Engagement: The Wonder Drug For Customer Satisfaction

Employee Engagement: The Wonder Drug For Customer Satisfaction

Kevin Kruse
07 Jan 2014

This article by engagement guru Kevin Kruse offers evidence that there's a causal link between engagement and business performance rather than just a correlation, and that engagement is more potent than Viagra.

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Employee Wellbeing: Why Firms Must Publicly Report How they Manage Human Capital

Employee Wellbeing: Why Firms Must Publicly Report How they Manage Human Capital

International Business Times | Louise Aston
26 Nov 2013

Companies often tell investors that their employees are their most valuable asset, but the lack of corporate disclosure on employee issues provides little support for such statements. Is that about to change? Is investor demand for greater public disclosure in this area about to increase?

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Improve Employee Engagement By Boosting Management Support

Improve Employee Engagement By Boosting Management Support

Forbes | Adrian Swinscoe
11 Nov 2013

An interesting article from Forbes: If you want to get the best out of people, find out what they need to complete their work and then let them get on with it.

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Hipsters, Tomatoes, and Employee Engagement

Hipsters, Tomatoes, and Employee Engagement

Talent Vanguard | Jane Watson
11 Nov 2013

An interesting article which likens engaging employees to canning tomatoes and suggests that the vague sentimentality that many organizations bring to their discussion and efforts related to employee engagement ignore the hard truth that increasing employee engagement requires a significant commitment, not just of time and effort, but possibly a commitment to fundamentally change the way an organization manages its employees, and how those employees accomplish their work.

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3 Substantive Ways Companies Can Invest In Employee Engagement

3 Substantive Ways Companies Can Invest In Employee Engagement

Forbes | Victor Lipman
07 Nov 2013

Another good article from Forbes points to three substantive ways companies can invest in employee engagement. Nothing new perhaps but still vitally important principles.

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Job satisfaction beats bonuses in staff motivation stakes

Job satisfaction beats bonuses in staff motivation stakes

People Management | Claire Churchard
21 Oct 2013

Businesses in the UK spent £36.9 billion on performance bonuses last year, but the results of a survey into what really engages people in the workplace suggests it's the "emotional factors" that make the real difference. An interesting look at the results of a recent survey.

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Empower and inspire the right people and they will excel

Empower and inspire the right people and they will excel

Raconteur | Tim Smedley
14 Oct 2013

An excellent article about how to engage people. Nothing new perhaps, but an important reminder with some real examples about the importance of clear business goals, giving people the support and freedom to achieve them, and ensuring they feel valued.

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When Employee Engagement Becomes Counterproductive

When Employee Engagement Becomes Counterproductive

Forbes | George Bradt
18 Sep 2013

Employee engagement is great - in theory. In practice it's a waste of time unless it's aligned with your organization's purpose and strategy. What really matters is that behaviors and contributions are in sync with key performance indicators and strategic goals.

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Sir Alex Ferguson Reveals Eight Secrets of Success in Managing Teams

Sir Alex Ferguson Reveals Eight Secrets of Success in Managing Teams

Harvard Business School | Anita Elberse
10 Sep 2013

Sir Alex Ferguson, manager of Manchester United for 27 years, was the most successful manager English football has ever known. So whether you loved him or loathed him, or as a non-football person were entirely indifferent, it's hard to deny that his management style is worthy of serious analysis. This synopsis of a more in-depth article in the Harvard Business Review presents a fascinating insight into the great man's formula for success.

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Employee Engagement: Why Good is Good Enough

Employee Engagement: Why Good is Good Enough

Blog Notions | David Zinger
10 Sep 2013

Are we striving too hard for "Great"? "Good" does not sell, while "Great" gives us hope, inspiration, and high standards. But are hope, inspiration, and high standards sowing the seeds of discouragement and disengagement. A typically entertaining article from David Zinger!

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Four Ways to Build Leaders, not Followers

Four Ways to Build Leaders, not Followers

CEO.com | Tom Searcy
05 Sep 2013

An interesting look at the differences between leading leaders as opposed to followers. The article outlines four key principles and spells out the dangers of ignoring them.

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3 Simple, Powerful Things Leaders Can Do To Inspire People To Do Great Things

3 Simple, Powerful Things Leaders Can Do To Inspire People To Do Great Things

CEO.com | Erika Andersen
29 Aug 2013

Referring to recent research in the US, the main thrust of this interesting article is that if CEOs want the success of the company to be important to their people, they have to demonstrate that their people are important to them.

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How the Best Places to Work are Nailing Employee Engagement

How the Best Places to Work are Nailing Employee Engagement

Forbes | Sylvia Vorhauser-Smith
14 Aug 2013

The drivers of engagement vary from one company to another. However, there are a number of common denominators and this report, based on research in the US, focuses on seven. It concludes that the right engagement practices powered by understanding the drivers that are most meaningful to employees can work towards creating a more motivated and high-performing workforce.

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5 Reasons Employee Engagement Programs Fail

5 Reasons Employee Engagement Programs Fail

CEO.com | Kevin Kruse
14 Aug 2013

There are no new insights in this article but it is a good reminder of some of the main reasons why engagement is such a problem for so many companies.

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Employee engagement: time to try another tack?

Employee engagement: time to try another tack?

HR Magazine | Helen Giles
02 Aug 2013

An excellent insight into what we need to do to get engagement percolating more widely and deeply than it currently is: we need to start marketing the end results of engagement rather than the concept, which is too intangible for many people. We need to start turning the concept on its head and focus on building well-led, well-managed and therefore high performing businesses.

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10 Things Extraordinary Bosses Give Employees

10 Things Extraordinary Bosses Give Employees

CEO .com | Jeff Haden
02 Aug 2013

The thing that differentiates exceptional bosses from good ones is that they care to an exceptional degree about the people who work for them. This article looks at ten things that can make a real difference.

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The Employee Engagement Business Case - Latest Proof from Aon Hewitt

The Employee Engagement Business Case - Latest Proof from Aon Hewitt

Openreq.com | Derek Irvine
08 Jul 2013

More compelling evidence of the links between employee engagement and business performance from one of the biggest Human Capital and Management Consultancies.

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Five Ways Leaders Help Others Belong, Not Just Fit In

Five Ways Leaders Help Others Belong, Not Just Fit In

Leading with Trust | Randy Conley
07 Jul 2013

Fitting in is about you adapting your personality and behaviours to your situation; belonging is about being accepted and respected for who you are. A great article which goes right to the heart of engagement.

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The Recruiting Dilemma: Do You Look for Cultural Fit, or for Innovation?

The Recruiting Dilemma: Do You Look for Cultural Fit, or for Innovation?

Vilet International | Jacque Vilet, President
05 Jul 2013

Lots of organisations, when recruiting, talk about the need for "cultural fit", and lots of CEOs talk about innovation as one of the key success factors of the future. When you consider that many innovators are mavericks by nature, how to you square these two requirements? This article provides an interesting perspective.

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Can employee engagement affect customer satisfaction?

Can employee engagement affect customer satisfaction?

Retail Week
05 Jul 2013

According to the managing director of customer experience consultancy Strativity, the answer is yes. From board-level executives to floor staff, everybody needs to understand that only outstanding customer experience will differentiate the company and help deliver better results.

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Surviving and thriving in the brave new world of customer experience

Surviving and thriving in the brave new world of customer experience

Rod's Roundup | Rod Butcher
27 Jun 2013

An interesting perspective on the shifts in thinking and behaviour that organisations need to make if they want to adapt to consumer's new found power and status.

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Why is internal communication so important to get right?

Why is internal communication so important to get right?

HR Zone | George Lossius, CEO of Publishing Technology
19 Jun 2013

Business leaders who fail to treat internal communications as a priority run the risk of being at the helm of a workforce with unclear focus, ambition and goals, diminished loyalty and morale, and a distant relationship with management.

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Reinvent Your Company Through Culture

Reinvent Your Company Through Culture

Harvard Business Review | Fred Hassan
17 Jun 2013

In today's era of accelerating change, a strong culture can still lead to unexpectedly strong performance. The good news is that while it requires time, commitment, and a strong CEO leader, a high performance culture can be built into almost any business. And serial success can follow.

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The key role of line managers in talent management and succession planning

The key role of line managers in talent management and succession planning

Managing People | Hemsley Fraser - Murray Furlong
12 Jun 2013

Whether or not someone achieves their potential will depend to a large extent on their relationship with their line manager. Here are five steps you can take to ensure that line managers support talent management and succession planning.

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The History Of Employee Engagement

The History Of Employee Engagement

Halogen Software Blog | David Zinger
24 May 2013

Where did the idea of employee engagement come from? How has it developed? Where is it going? This article looks forward to two possible end game scenarios. One sees engagement revolving around work; the other sees work revolving around engagement.

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Inside Track: Incentivising staff

Inside Track: Incentivising staff

Capital Pub Company and City Pub | Clive Watson
13 May 2013

The founder of the Capital Pub Company points out the irony of how, in such a labour intensive industry, staff often have no input into how the pub is run, or any sense of belonging to the company they work for. He then outlines an interesting alternative.

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Six Components of a Great Corporate Culture

Six Components of a Great Corporate Culture

CEO.com | John Coleman
06 May 2013

Great company cultures have six common components. Isolating those elements can be the first step to building a differentiated culture and a lasting organization.

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Keep your staff motivated

Keep your staff motivated

Strengths Partnership | James Brook
03 May 2013

Five cost-effective tips for boosting employee engagement Nothing new but still very good advice about how to manage and engage people.

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True leaders are human

True leaders are human

Management Issues | Duane Dike
29 Apr 2013

True leadership is about authentic leadership - being able to change the way workers think about the things they do instead of doing things because they are ordered to. How do you measure up?

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HR analytics are key to boosting the bottom line, says KPMG

HR analytics are key to boosting the bottom line, says KPMG

KPMG |Jamie Lawrence
26 Apr 2013

According to KPMG only 15% of c-suite executives believe HR excels at providing meaningful analytics. This article suggests that only when HR teams start capturing and providing the Boardroom with metrics that clearly outline what action must be taken will it be possible to deliver HR programmes that build business results.

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The Most Overlooked Retention Tool: Showing Employees the Future

The Most Overlooked Retention Tool: Showing Employees the Future

Business management Daily | Pat DiDomenico
26 Apr 2013

Advancement and promotion opportunities improve employee engagement. If you want to keep hold of your people follow these five simple tips.

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No, Low Performers Are Not More Engaged Than High Performers

No, Low Performers Are Not More Engaged Than High Performers

Gallup | Jim Harter, Gallup Chief Scientist for Workplace and Wellbeing
19 Apr 2013

Consulting firm Leadership IQ claims throws down the gauntlet - poor performers are more likely to be engaged than high performers! In this article Gallup's Chief Scientist for Workplace and Wellbeing picks the gauntlet up and states the defence for almost two decades of management research.

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Is This the Fundamental Quality of Effective Leadership?

Is This the Fundamental Quality of Effective Leadership?

Business2Community | Maz Iqbal
17 Apr 2013

"The demise of states comes when leaders listen only to superficial words and do not penetrate deeply into the souls of the people to hear their true opinions, feelings, and desires." From a 3rd Century Chinese leadership parable.

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Why increasing employee engagement is a waste of time

Why increasing employee engagement is a waste of time

Financial Times | Lucy Kellaway
17 Apr 2013

Another, more light hearted, response to Consulting firm Leadership IQ's claim that poor performers are more likely to be engaged than high performers. If the corporate world really is the domain of the bumbler, where does that leave the idea of engagement?

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The 8 elements of employee engagement

The 8 elements of employee engagement

Employee Success | Cari Turley
16 Apr 2013

Nothing new but succinctly and well stated. If you want to raise the level of engagement in your organisation you can do much worse than focus on these 8 elements.

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Is high employee engagement really the Holy Grail?

Is high employee engagement really the Holy Grail?

HR Zone | Gary Cattermole
11 Apr 2013

Raising the level of engagement does not always equate to improving business performance. The key is to link engagement to key performance metrics. That enables the organisation to monitor the impact of its engagement initiatives.

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The Happiest People Pursue the Most Difficult Problems

The Happiest People Pursue the Most Difficult Problems

Rosabeth Moss Kanter | Harvard Business Review
10 Apr 2013

Leaders everywhere should remember the M's of motivation: mastery, membership, and meaning. Tapping these non-monetary rewards (while paying fairly) are central to engagement and happiness. And they are also likely to produce innovative solutions to difficult problems.

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3 Things CEOs Should Remember About Business Data

3 Things CEOs Should Remember About Business Data

CEO.Com
01 Apr 2013

Companies need the ability to quickly identify real-time trends, respond to changing market dynamics and glean new insights into customer behavior. Business intelligence has the power to do all this and more, but only if CEOs get smarter results by changing the way they view and experience their big data.

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Leaders: Employee Engagement Starts with You

Leaders: Employee Engagement Starts with You

Profiles International | Diamond Richardson
11 Mar 2013

Developing an engaged workforce does not happen overnight. It is the product of forming good habits in communication, consistency, appreciation and inclusion. Do not let these actions become those "annoying tasks you have to complete so your employees won't quit." View these actions as an investment in your company and the success of your employees. Work them into your culture and employee engagement will take care of itself.

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Employee Engagement: Putting the Cart Before the Horse?

Employee Engagement: Putting the Cart Before the Horse?

Customer Think | Bob Thompson
10 Mar 2013

Does employee engagement drive customer engagement or vice versa? This article argues that rather than looking for a linear relationship between the two, we should be thinking in terms of yin and yang - interdependent forces interacting to form a whole greater than the sum of the parts. Employees and the customers both have to be engaged, at the same time, to move your business forward for sustainable success.

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Employee Engagement: Myths, Opportunities & The Role Of HR

Employee Engagement: Myths, Opportunities & The Role Of HR

Managing Americans | Mark Herbert, Principle Mark F. Herbert & Associates, Inc. and New Paradigms LLC
07 Mar 2013

Engagement is not a project to be relegated to your Human Resources organization. Nor is it a program or a survey that you administer annually or that you simply purchase off the shelf from another organization. Instead, it is a cultural transition that must be led from the top and deployed across all areas of management. This article looks at some common attributes of organisations that have implemented and maintained cultures of high engagement.

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5 Tips to Improve Employee Engagement

5 Tips to Improve Employee Engagement

Matthew Clarkson | Talent Management, Metrics
04 Mar 2013

5 tips to help you improve employee engagement - it's surprising how few organisations follow these simple steps!

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The Social Spark of Employee Engagement

The Social Spark of Employee Engagement

Joe Robinson | Joe Robinson
04 Mar 2013

When employees feel involved engagement soars. How do we increase the sense of involvement? It starts with more conversations between leaders and staff; personal conversations that recognize people for what they're doing well, asking them to set high goals, and relying on them to self-assess progress.

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Question for your HR chief: Are we using our 'people data' to create value?

Question for your HR chief: Are we using our 'people data' to create value?

McKinsey | Nora Gardner, Devin McGranahan, and William Wolf
01 Mar 2013

If HR wants to be a strategic advisor to business leaders it's time to start discussing ideas for using data to generate a talent strategy that's more closely linked to business result.

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Employee Engagement, Start with Best Practices

Employee Engagement, Start with Best Practices

Beth Miller | Executive Suite
28 Feb 2013

A look at how three companies renowned for high employee engagement take their values seriously and see their people not just as resources but as human beings with needs and desires and dreams. The article concludes with the idea that the engagement journey starts with measuring how engaged your people are in the first place.

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Overwhelmed HR fails to harness power of talent data, says study - Social media 'distraction' adds to information deluge

Overwhelmed HR fails to harness power of talent data, says study - Social media 'distraction' adds to information deluge

Claire Churchard | People Management
26 Feb 2013

HR is still grappling with its ability to provide strategic data to the business on its workforce and is ill-equipped right now to take advantage of big data. They do not yet have the systems and tools required to identify people intelligence, create metrics, and link HR data sources together."

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Share schemes boost staff engagement in tough climate

Share schemes boost staff engagement in tough climate

Employee benefits | Rebecca Patton
25 Feb 2013

Do share schemes help to raise engagement by providing employees with a sense of ownership?

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6 Strategy Lessons From A Former Chess Prodigy Who's Now A CEO

6 Strategy Lessons From A Former Chess Prodigy Who's Now A CEO

David Zax | CEO.com
19 Feb 2013

While everyone compares business to chess, only a few people can teach the game's most profound lessons. Here, Justin Moore, CEO of the cloud company Axcient, does just that.

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The benevolent dictator as CEO

The benevolent dictator as CEO

Brad Garlinghouse | CEO YouSendIt
19 Feb 2013

Its collective power will propel the next company that puts a dent in the universe. But such a trailblazing organization will also need an individual leader to steer the final course.

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Employee Engagement Matters - but who do you really want to engage?

Employee Engagement Matters - but who do you really want to engage?

Mihaly Nagy | Stamford Global
13 Feb 2013

Do we need to engage the whole business or should we focus just on the people who have a direct impact on business performance?

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Great Employees Are Not Replaceable

Great Employees Are Not Replaceable

Amy Rees Anderson | CEO.com
13 Feb 2013

At the end of the day, it won't be a great product or service or technology that makes a company succeed - it is great people that make a great company. Appreciate those men and women who dedicate their time and talents each day to make your company a success, because those are the people who cannot be replaced.

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In Praise Of Praise

In Praise Of Praise

Victor Lipman | Forbes
09 Feb 2013

In the business world, praise is powerful and underutilized. From a management perspective, it requires minimal effort and no cost yet can be a highly effective motivator.

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Culture Drives Employee Engagement, Not the Other Way Around

Culture Drives Employee Engagement, Not the Other Way Around

Derek Irvine | HR.com
08 Feb 2013

Executives are still missing the mark on understanding what employees need if they're going to choose to engage fully in their work and achieving the organization's objectives.

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To expect employee engagement, you must engage

To expect employee engagement, you must engage

Ted Coin | Sustainable Business Forum
06 Feb 2013

Full employee engagement is an outcome that results when an organization embraces "The 3 C's" -connection, control, and creativity-and takes active steps to create a work environment that allows these basic human needs to be met.

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HR Leaders Favor People over Profit

HR Leaders Favor People over Profit

Joshua Bjerke
04 Feb 2013

A severe misalignment has been identified between the preferences of HR leaders and their company's business agenda. The findings from New Talent Management Network's 2013 State of Talent Managers report have revealed that most HR leaders prefer "to help people grow and develop" rather than "help my company maximize its profitability."

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Staff performance hit as leaders fail to develop team working

Staff performance hit as leaders fail to develop team working

Michelle Stevens | People management
30 Jan 2013

Half of UK employees feel that their organisation does not help them develop good team working skills, according to research released today.

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Unplug Your Ears and Listen

Unplug Your Ears and Listen

John Beeson | Harvard Business Review
25 Jan 2013

Managers who solicit career feedback are likely to hear many messages and need to be astute in making sense of them. They need to consider the potential bias of the people providing feedback - superiors, peers and reports are likely to have different perspectives. They need to think about potential derailers as well as Executive success factors; and they need to understand the difference between development in the current role and development in a senior role.

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What's better than employee engagement?

What's better than employee engagement?

Gaurav Lahiri | Hay Group
22 Jan 2013

High employee engagement alone does not guarantee an organisation's effectiveness. The other vital ingredient is an 'enabled' work environment: a supportive environment in which employees' skills and abilities are properly aligned with their job roles.

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The most common mistakes organisations make with employee engagement activity

The most common mistakes organisations make with employee engagement activity

Tim Hadfield | Everything Engagement
14 Jan 2013

A bakers dozen of the most common (and damaging) mistakes organisations make with employee engagement activity.

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Three Strategies for Making Employee Engagement Stick

Three Strategies for Making Employee Engagement Stick

Mary Knight | Gallup Journal Jan 2013
14 Jan 2013

The ultimate goal of any engagement effort must be to transform an organisation's culture. Therefore, leaders, managers, and team members who want to successfully boost and sustain engagement need to integrate it into how they think, speak, and act.

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Employee Engagement: What makes a company desirable to work for?

Employee Engagement: What makes a company desirable to work for?

Laura Purt | Recruiting Blogs
10 Jan 2013

In a recent report outlining the "Best Places to Work in 2013" two very different companies, Facebook and McKinsey & Company, came out top. This article outlines what can be learnt from their success.

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Myths and Realities of Employee Engagement

Myths and Realities of Employee Engagement

Barbara A.F. Greene | Career Partners International
09 Jan 2013

Despite its rising profile, many myths still abound about the value and practice of employee engagement. This Checklist helps to sort the fact from the fiction.

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Management Is (Still) Not Leadership

Management Is (Still) Not Leadership

John Kotter | Harvard Business Review
09 Jan 2013

Management and Leadership are very different. If we don't understand that we run the risk of having over-managed and under-led organisations, which are increasingly vulnerable in a fast-moving world.

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Five Keys For Developing An Employee Engagement Strategy

Five Keys For Developing An Employee Engagement Strategy

Jonathan McClellan |Hallmark Business Connections
08 Jan 2013

Traditional employee engagement strategies may help foster high performance, but what should companies focus on to sustain higher levels of employee engagement over time.

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Embedded Engagement: It is a Process

Embedded Engagement: It is a Process

Brad Federman | The Engagement Factor
02 Jan 2013

Everything in the workplace is process. Almost nothing gets done without it. And in this maze of competing processes lies one of the greatest opportunities for engagement to become lost. Therefore, an organization dedicated to an engaged workplace must develop its processes in a way that supports that effort.

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Mediocre managers risk undermining engagement, CIPD warns

Mediocre managers risk undermining engagement, CIPD warns

Michelle Stevens | People Management
14 Dec 2012

'David Brent' style leaders not the only threat to organisations. Mediocre managers are just as damaging to employee engagement and well-being as more outlandish bosses, according to CIPD research.

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10 Reasons Your Top Talent Will Leave You

10 Reasons Your Top Talent Will Leave You

N2Growth.com | Mike Myatt
13 Dec 2012

If leaders spent less time trying to retain people, and more time trying to understand them, care for them, invest in them, and lead them well, the retention thing would take care of itself. Here are 10 mistakes you might want to avoid.

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Leadership & The Power of Listening

Leadership & The Power of Listening

N2Growth.com | Mike Myatt
13 Dec 2012

The big miss for most leaders is they fail to understand the purpose of communication is not to message, but to engage - THIS REQUIRES LISTENING. So if you want to become a better leader stop talking and start listening. Astute leaders know there is far more to be gained by surrendering the floor than by dominating it.

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Talent Spot: Lynne Graham, HR director at WSH

Talent Spot: Lynne Graham, HR director at WSH

Janine Milne | HR Zone
12 Dec 2012

For Lynne Graham, HR director of high-end catering services firm, Westbury Street Holdings, employee engagement is more than a buzzword - it has seeped into the fabric of the company.

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5 Essential Leadership Lessons From Tim Cook (CEO of Apple)

5 Essential Leadership Lessons From Tim Cook (CEO of Apple)

Eric Markowitz | Inc.com
06 Dec 2012

There's a lot you can learn from the CEO of the world's most valuable company. Check out some key insights. Tim Cook-unlike his predecessor, Steve Jobs - famously doesn't crave the spotlight. So his most recent interview with Businessweek, which appears as a the magazine's cover story, offered a rare glimpse into Cook's life as CEO of Apple.

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In a Nutshell: Five ways for HR to be true partners with the business

In a Nutshell: Five ways for HR to be true partners with the business

Janine Milne | HR Zone
06 Dec 2012

As HR director of British Gas, one of the UK's best-known organisations and a key employer of 35,000 staff, Angela Williams needs to be on top of her game. Here she shares her views on the key attributes and skills that an HR director needs to become a true, valued partner to the business.

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Employee engagement continues to rise up the HR agenda

Employee engagement continues to rise up the HR agenda

Janine Milne | HR Zone
04 Dec 2012

Given a perfect storm this year of low pay rises/freezes, increasing workloads in the wake of redundancies and falling levels of learning and development activity, the issue of employee engagement has been rising steadily up the HR agenda.

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An Idiot's Guide to Employee Engagement

An Idiot's Guide to Employee Engagement

Ed Lawler | Huffington Post
27 Nov 2012

Surveys measuring employee engagement have become increasingly common. Most major corporations now regularly survey their workforces. There is no doubt that their surveys can yield useful information about employee attitudes and behavior. In many cases, however, the data are misinterpreted, misunderstood, and result in wasted time and money.

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Engagement is not an HR activity; it's company-wide, says ITV chair

Engagement is not an HR activity; it's company-wide, says ITV chair

Katie Jacobs | HR Magazine
27 Nov 2012

Speaking at the Engage for Success event in London yesterday, Archie Norman (pictured), chairman of ITV, ex-MP and former CEO of Asda, told delegates that employee engagement should not be thought of as simply an HR activity, but that everyone, from line managers to CEOs, should be involved.

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Top 10 ways to be influential in HR

Top 10 ways to be influential in HR

HRMostInfluential.co.uk
20 Nov 2012

Influencing people is more vital than ever in today's challenging and uncertain work environment. Using your influence positively, liaising with others and getting things done through other people are all critical for your success in working life today. Fiona Dent explains how to get people to co-operate and listen to your ideas.

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The Lawyer management: Just Costs

The Lawyer management: Just Costs

Lucy Burton | TheLawyer.com
19 Nov 2012

Mark Beaumont is head of business development for the London office of Just Costs Solicitors. He discusses the business challenges they've faced and how an employee engagement survey was able to address them.

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Is there a link between employee recognition and turnover?

Is there a link between employee recognition and turnover?

Daniel Hunter | Freshbusinessthinking.com
16 Nov 2012

According to the recent SHRM/Globoforce Employee Recognition Survey, companies with employee recognition programmes experienced a 22% lower turnover rate versus organisations without a recognition programme.

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Cross the Threshold to Employee Engagement

Cross the Threshold to Employee Engagement

Jill Geisler | SwitchandShift.com
15 Nov 2012

I call it the "Threshold Test." It's the questions we ask ourselves as we enter our workplace, whatever it might be. As we cross the threshold from off-duty to on-the-clock, we ask ourselves, "How much do I matter here? Is my work respected? Am I growing and learning? Do my ideas make a difference?"

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The HRZone Interview: David MacLeod on employee engagement

The HRZone Interview: David MacLeod on employee engagement

Janine Milne | HRZone
13 Nov 2012

David MacLeod is co-chair of the employer-led Taskforce on Employee Engagement. He, together with Nita Clarke, director of the Involvement and Participation Association, was responsible for compiling an influential report for the government on engagement in 2009, which was followed by the launch of the Taskforce to carry on promoting and developing some of the ideas outlined in it.

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Five Ways to Retain Employees Forever

Five Ways to Retain Employees Forever

David K. Williams & Mary Michelle Scott | HBR Blog
12 Nov 2012

In a recent blog post, we cited some alarming numbers: 40% of workers are planning to look for a new job within the next six months, and 69% say they're already passively looking. We've previously argued why employees benefit by staying with the same company for at least 10 years. Now we want to supplement that advice with tips for companies on how to make workers want to stick around for decades.

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Today's employee engagement: a vital necessity


Today's employee engagement: a vital necessity


RustReport.com.au
12 Nov 2012

As the economic climate in Australia and New Zealand continues to be destabilised by events in Europe, Asia and the Americas there is more pressure than ever before on organisations to deliver a secure, positive and engaging environment in which their employees and bottom lines are able to thrive.

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New Research: How Employee Engagement Hits the Bottom Line

New Research: How Employee Engagement Hits the Bottom Line

Tony Schwartz | HBR Blog Network
08 Nov 2012

What would contribute most to your being both happier and more productive at work? How about feeling truly taken care of, appreciated, and trusted by your employer? Towers Watson 2012 Global Workforce Study - 32,000 employees across 30 countries - makes the most powerful, bottom line case yet for the connection between how we feel at work and how we perform.

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CIPD 2012: Staff engagement reveals 'health of your business'

CIPD 2012: Staff engagement reveals 'health of your business'

People Management
06 Nov 2012

Staff engagement is important to get right because it is "an assessment of the health of your business from the bottom up", a senior HR professional told delegates at the CIPD's annual conference in Manchester.

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Lack of career development for staff damages business, survey suggests

Lack of career development for staff damages business, survey suggests

People Management
05 Nov 2012

Engagement drops as employers fail to discuss future with workers. Nearly two fifths of UK employees have never discussed their career plans with their line manager leading to a lack of engagement, a survey has found. The poll of 2,027 workers, found that 39 per cent of respondents are "sleep walking" through their careers with no plans in place.

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Why Your Employee Engagement Survey Isn't Paying Off

Why Your Employee Engagement Survey Isn't Paying Off

Jason Lauritsen | Switch and Shift
05 Nov 2012

There aren't many arguments against the importance of engagement in today's organizations. The rub is how do you measure it and what do you do with the data once you have it? Our series on "Winning Employees through Engagement" continues with this post from our friend Jason Lauritsen. Jason, lays out a most practical, actionable post on making use of your engagement surveys.

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Chief executives, not HR directors, must drive organisational democracy

Chief executives, not HR directors, must drive organisational democracy

Katie Jacobs | HR Magazine
02 Nov 2012

HR can use "guerrilla tactics" to drive wellbeing, engagement and organisational democracy but the most senior people in the organisation must be on board if employees are to feel they can co-create wellbeing strategies, a top professor said yesterday.

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Human capital needs to break out of its comfort zone, says McKinsey

Human capital needs to break out of its comfort zone, says McKinsey

Tom Newcombe | HR Magazine
17 Oct 2012

Human capital (HC) departments are in a state of 'paralysis', according to a report published today by The Conference Board and McKinsey on the State of Human Capital 2012.

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C-Suite execs believe HR metrics will fundamentally change over the next three years

C-Suite execs believe HR metrics will fundamentally change over the next three years

Tom Newcombe | HR Magazine
16 Oct 2012

Over half of executives in an EIU/KPMG survey believe the metrics that define success in HR will fundamentally change over the next three years. The report, Rethinking Human Resources in a Changing World, published yesterday by the Economist Intelligence Unit and sponsored by professional services company KPMG, found that HR is struggling with the challenges of managing a global, flexible workforce

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How to make your workplace one of the best

How to make your workplace one of the best

Sampriti Ganguli | FCW
16 Oct 2012

In a few weeks, government executives will be receiving their agencies' results from the latest Federal Employee Viewpoint (FedView) Survey. Those results will not only inform agencies' 2013 priorities, but will also serve as the basis for the much-anticipated 2012 index of the Best Places to Work in the Federal Government.

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HRDs that stand out are skilled at communicating strategy to key stakeholders

HRDs that stand out are skilled at communicating strategy to key stakeholders

Siân Harrington | HR Magazine
15 Oct 2012

One word stands out above all others in this year's HR Most Influential ranking - and that word is 'leadership'. In all three rankings - top 30 HR practitioners, top 25 UK thinkers and top 20 international thinkers - the attribute of leadership came out as the strongest quality of influence in the field of HR.

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Emotionally engaged employees exhibit higher levels of performance and personal wellbeing

Emotionally engaged employees exhibit higher levels of performance and personal wellbeing

David Fairhurst | HR Magazine
01 Oct 2012

Whether it's lounging on a sunny foreign beach or enjoying a domestic 'staycation', July and August are the months when much of the UK chooses to take a break from work. Which means that, if months were days of the week, September would be Monday morning.

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CIPD opens up HR Profession Map to all

CIPD opens up HR Profession Map to all

People Management
25 Sep 2012

The CIPD will make its HR Profession Map - which sets out global standards for the profession - freely available to the entire HR community from 1 October. The Map is a framework of the core skills, knowledge and behaviours that form the basis of great HR.

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Share ownership boosts employee engagement, four-year study reveals

Share ownership boosts employee engagement, four-year study reveals

Tom Newcombe | HR Magazine
20 Sep 2012

Three-quarters of UK employees who engaged with their employee share ownership plan were more motivated and committed to their employer, showed a study released today. Loughborough University published the findings of its four-year study into the human impact of HMRC-approved all-employee share plans.

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Employee Survey Success: The 3 A's of Employee Satisfaction Surveys

Employee Survey Success: The 3 A's of Employee Satisfaction Surveys

Kevin Kruse | Forbes.com
18 Sep 2012

The employee survey (i.e., employee satisfaction surveys) should form the backbone of any employee engagement initiative. In my book, Employee Engagement 2.0, I explain how the first step to improving anything is to measure it, and employee satisfaction and employee engagement are no different.

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What's Keeping HR Leaders Up at Night?

What's Keeping HR Leaders Up at Night?

Maura C. Ciccarelli | Human Resource Executive Online
16 Sep 2012

Employee engagement, top-talent retention and leadership development continue to lead the list of concerns keeping HR executives up at night. Sleepless nights are no doubt growing more common in today's challenging economic and business environment. They're certainly being experienced by human resource professionals, who, for the past three years, we've been tracking through our annual What's Keeping HR Leaders Up at Night?

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HR needs to ascend to the strategic engine room

HR needs to ascend to the strategic engine room

Raj Tulsiani | HR Magazine
12 Sep 2012

The ongoing climate of economic austerity has changed the world of work, fundamentally altering the priorities and methods of organisations as they struggle to thrive, or even just to survive.

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Employee voice has 'positive impact on business performance'

Employee voice has 'positive impact on business performance'

Michelle Stevens | PM Magazine
10 Sep 2012

The majority of businesses believe that 'employee voice' has a positive impact on engagement and performance, according to new research. But employers remain wary about workers using social media to express opinions about their company.

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Getting 360 Degree Reviews Right

Getting 360 Degree Reviews Right

Jack Zenger & Joseph Folkman | Forbes.com
07 Sep 2012

We've all watched countless late-night infomercials regarding a new product or self-help program. As it ends, the person on the TV screen testifies that this new vitamin or exercise process has "changed my life." We assume we're not alone in our skepticism about how life transforming this new product really was. Indeed, as we mature, it seems that fewer and fewer things actually make a long-term difference in our lives. But there is one thing we've personally seen that profoundly and consistently changes lives - what's generally referred to as the 360-degree feedback process.

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Control or Engagement. Never Both.

Control or Engagement. Never Both.

Ted Coine | Switch and Shift
07 Sep 2012

Dear Leader, I am your front line staffer, your worker bee. I'm the guy who talks to your customers all day, who builds the stuff that you sell, who does the heavy lifting so this company can keep its lights on. And I have a message for you, because it seems they failed to teach this in b-school: You can have my heart and brain, or you can have my unthinking obedience. You can never have both.

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Four Lessons From the Best Bosses I Ever Had

Four Lessons From the Best Bosses I Ever Had

Deborah Mills-Scofield | HBR Blog
04 Sep 2012

My first boss at Bell Labs had a habit of yelling. While he was an equal-opportunity yeller, when he shouted at me in my first department meeting, I got up, told him when he wanted to talk, not yell, I'd be in my office and walked out.

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How to build employee engagement & enthusiasm

How to build employee engagement & enthusiasm

Lin Grensing-Pophal - Bed Times Magazine
31 Aug 2012

Your workforce is one of your most important assets, but you could be on the verge of losing valuable employees who have lost interest or focus on the job.

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Three-quarters of HR decision-makers still not consulted on business strategy

Three-quarters of HR decision-makers still not consulted on business strategy

David Woods - HR Magazine
28 Aug 2012

A poll conducted at the CIPD's HR Software Show 2012 reveals that 75% of UK businesses are not using the expertise of their HR professionals to formulate business strategy while reward is too rarely linked directly to high individual performance.

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Improve Your Employee Engagement

Improve Your Employee Engagement

Phil Benson - HotelIndustry.co.uk
28 Aug 2012

Staff turnover has become a real issue in hotels and for hoteliers, so many of them are developing an employee engagement strategy to increase their chances of retaining new and old members of staff. If a business is able to get its engagement right, then everyone will benefit from customers to staff and management.

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Why Remote Workers Are More (Yes, More) Engaged

Why Remote Workers Are More (Yes, More) Engaged

Scott Edinger - HBR Blog Network
24 Aug 2012

Who is more engaged and more committed to their work and rates their leaders the highest? A. People who work in the office B. People who work remotely If you picked A, you might be as surprised as the investment firm I worked with recently, which found in reviewing results of a 360-degree feedback process that the answer was, in fact, B.

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Pride and customer service trump pay and bonuses as the top motivators in business

Pride and customer service trump pay and bonuses as the top motivators in business

HR Editorial - HR Magazine
22 Aug 2012

Pride and client service, rather than pay rises and bonuses, motivate more than half (52%) of UK employees to regularly go the extra mile at work, according to a report from recruitment consultancy Adecco.

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How To Make Sure Your Hardest-Won Hires Stick Around

How To Make Sure Your Hardest-Won Hires Stick Around

Jim Newman - Fast Company
20 Aug 2012

New hires aren't the only ones who need to worry about making a great first impression. With the median number of years a U.S. worker holds a job hovering at just over 4 years, it's critical to retain the cream of the crop by actively engaging bright, new recruits as quickly as possible.

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Smart Leaders Get More Out of the Employees They Have

Smart Leaders Get More Out of the Employees They Have

Liz Wiseman - HBR Blog
20 Aug 2012

Where do you turn for the resources you need to fuel growth? Do you hire new talent, or ask for more from your existing employees? In growing companies, the temptation to fuel growth by hiring new talent is almost irresistible. But before calling the recruiter, perhaps you should consider how completely you are using the resources already inside of your organization.

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Re-engage yourself by sending your brain in a positive direction

Re-engage yourself by sending your brain in a positive direction

David WittLeave - Blanchard Leaderchat
20 Aug 2012

Three years of a dismal economy has worn down a lot of people. While some people (about 20% according to most engagement surveys) have maintained their passion, a large majority have lost their mojo. Tired of a flat attitude and just going through the motions? Here's a three-step process for jump-starting your work environment.

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4 Traits of Incredibly Effective Delegators

4 Traits of Incredibly Effective Delegators

Vanessa Merit Nornberg - INC.com
20 Aug 2012

You know you don't want to choke your staff with micromanagement minutiae. Here's how to hold yourself back and get the best out of your employees.

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Money: It's not all employees want

Money: It's not all employees want

Rebecca R. Hastings - Home Channel News
17 Aug 2012

When employers act as though the 1959 song "Money (That's What I Want)" represents employees' top priorities in the workplace, they miss some of the most important drivers of satisfaction and engagement.

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What is Employee Engagement?

What is Employee Engagement?

Jobstock.com Blog
15 Aug 2012

"Employee engagement" is a term you've heard discussed in business circles numerous times before. Although the phrase is sometimes equated with those of "employee satisfaction" and "employee happiness," these terms are not synonymous.

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An A to Z guide to employee engagement

An A to Z guide to employee engagement

Ken Milloy - Ragan.com
15 Aug 2012

Building an engaged workforce is perhaps the biggest challenge today's employers face. The benefits are many-increased customer loyalty and improved internal efficiency, to name a few-yet it can be tough to cultivate an engaged workforce.

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HR strategy: fast-forward to 2022

HR strategy: fast-forward to 2022

Peter Shreeve - HR Magazine
13 Aug 2012

It's 2022. As the HR director of a large corporate you are writing your HR strategy for the next year and you begin by reflecting on the last 10-15 years of change.

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Employee engagement important for company performance, loyalty

Employee engagement important for company performance, loyalty

Mary Helen Kress - Bradenton.com
13 Aug 2012

There are many ways to motivate and engage employees; however, without effective communication, employees can become disengaged. Lack of communication will not only affect productivity, it will ultimately impact company loyalty and erode workers' trust.

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Drop in workplace pride 'suggests engagement problems'

Drop in workplace pride 'suggests engagement problems'

Claire Churchard - People Management
10 Aug 2012

Fewer workers proud of their organisations, finds survey. The percentage of employees who are 'proud' to work for their organisation has fallen from almost half of workers at the start of 2012 to just two-fifths, research has found.

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Lessons from Olympians: Seb Coe, the ultimate expert-turned-leader

Lessons from Olympians: Seb Coe, the ultimate expert-turned-leader

Anton Franckeiss - HR Zone
09 Aug 2012

The concept of an expert becoming a leader is scarcely unexplored territory. But the focus is usually on the skills that the erstwhile expert needs to acquire and demonstrate as they move from one role - and mind-set - to another.

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The Olympics' Greatest Feat: An Unpaid, Highly Engaged Workforce

The Olympics' Greatest Feat: An Unpaid, Highly Engaged Workforce

Rob Goffee & Gareth Jones - HBR Blog
08 Aug 2012

They are all over the Games. They greet you at the airport. They direct you from the trains. They guide you through the Olympic Park. Danny Boyle acknowledged them as the key to the success of the opening ceremony.

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Why You Need Dissatisfied Employees

Why You Need Dissatisfied Employees

Robert Sher - Forbes
03 Aug 2012

It's become dogma that the only employees any CEO should have are satisfied employees. Gallup's annual poll of big companies as well as a more recent survey of mid-market companies indicate that engaged, satisfied managers and workers are a very good thing to have. But I'm not so sure. In fact, many companies I work with get much more out of their dissatisfied employees than they get from the contented ones.

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Clear link between HR effectiveness and financial growth

Clear link between HR effectiveness and financial growth

Cath Everett - HRZone
03 Aug 2012

Organisations with an effective HR function generate revenues that are up to 3.5 times higher and profits that are about 2.1 times greater than rivals, according to research.

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Is Your Leadership Showing?

Is Your Leadership Showing?

Brian Evje - Inc.com
02 Aug 2012

You're the CEO of your company. But do you look and act like a leader? Here are five ways to get started.

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FTSE firms to be ranked on HR metric reporting

FTSE firms to be ranked on HR metric reporting

Claire Churchard - People Management
26 Jul 2012

Strong human capital management equals higher productivity, finds research. All FTSE 100 firms will soon be ranked on how well they report staff engagement and wellbeing, after Business in the Community (BITC) research revealed a "critical link" between HR metrics and raised productivity.

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Breaking the ties of engagement

Breaking the ties of engagement

Brian Amble - Management Issues
25 Jul 2012

Employee engagement has become the Holy Grail of talent management. After all, every organization wants employees who are committed to its success and willing to go the extra mile to help it get there. But there's a flip side to engagement that many organizations don't consider ...

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To Build a Great Sales Team, You Need a Great Manager

To Build a Great Sales Team, You Need a Great Manager

Andris A. Zoltners, PK Sinha, and Sally E. Lorimer - Harvard Business Review
24 Jul 2012

If you had to decide between having a team of excellent salespeople with an average manager, or having a team of average salespeople with an excellent manager, which would you choose?

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Corporate scandals are eroding trust in senior leaders and will have a damaging impact on employee engagement, warns CIPD

Corporate scandals are eroding trust in senior leaders and will have a damaging impact on employee engagement, warns CIPD

David Woods
23 Jul 2012

Only 36% of workers trust their senior leaders and more than half (58%) of workers display signs of having adopted a 'not bothered' attitude to their work, according to the CIPD's quarterly Employee Outlook survey.

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Are You Creating Disgruntled Employees?

Are You Creating Disgruntled Employees?

Joseph Folkman - HBR Blog
23 Jul 2012

You can't make every worker happy, surely, and should a business even try? Evidence from our recent research suggests, actually, that the answer is yes.

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The true cost of not engaging your people

The true cost of not engaging your people

Adam Parry - Event Industry
18 Jul 2012

Fortunately, the days of hire-and-fire are long gone. Industries that were once renowned for having an itchy trigger-finger are leading the way with new strategies for employee engagement. Some unenlightened hospitality companies still view their people as transient and replaceable, but these apart, management understands the cost to business of taking a poor attitude towards its workforce.

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Post-recession authoritarian management style depresses job satisfaction

Post-recession authoritarian management style depresses job satisfaction

David Woods - HR Magazine
17 Jul 2012

The dominance of negative management styles in UK workplaces is having a serious impact on managers' job satisfaction, wellbeing and working relationships, according to a report comparing the mental and physical health of managers in 2012 with those in 2007 by the Chartered Management Institute (CMI) and Simplyhealth.

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Effective Managers Earn Trust Quickly By Doing 5 Things Well

Effective Managers Earn Trust Quickly By Doing 5 Things Well

Glenn Llopis - Forbes
10 Jul 2012

Managers in the workplace have a unique role to play with multiple and continuously evolving responsibilities. They must instill a high-performance mindset while creating a culture whose foundation promotes teamwork and competitiveness for the betterment of a healthier whole.

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My Starbucks Ideas Boost Customer Loyalty, Profits, and Employee Engagement That U.S. Restaurant Chains Can't Afford to Ignore (SBUX)

My Starbucks Ideas Boost Customer Loyalty, Profits, and Employee Engagement That U.S. Restaurant Chains Can't Afford to Ignore (SBUX)

Barbara Farfan - About.com
30 Jun 2012

In my e-mail from Starbucks yesterday they weren't promoting anything, trying to sell me anything, or trying to persuade me to take any kind of action. They just wanted me to know that they care what their customers and partners (employees) think, and as proof of that care, they take action on the feedback they receive.

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Want to Build Engagement? Be Inclusive

Want to Build Engagement? Be Inclusive

Boris Groysberg and Michael Slind - HBR
28 Jun 2012

A shift is under way in certain quarters of the business world. Leaders at some companies have begun to include employees - not just senior executives, corporate spokespeople, and other authorized communicators - in the work of telling their company story. "Employee-generated content" is one term for this practice. Our term for it is inclusion, and it's one element of a new leadership model that we call organizational conversation.

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Raising the bar for HR leadership

Raising the bar for HR leadership

Rob MacLachlan - People Management
25 Jun 2012

Peter Cheese starts as CIPD chief executive on 2 July. He talked to PM's editor, Rob MacLachlan, about the opportunities and challenges facing HR, and how his work at global management consultancy Accenture, and in more recent public policy roles, has shaped his thinking

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Employee Engagement: What and Why

Employee Engagement: What and Why

Kevin Kruse - Forbes.com
22 Jun 2012

What the heck is employee engagement anyway? Let's start with what it's not...

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The Discipline of Listening

The Discipline of Listening

Ram Charan - HBR Blog Network
21 Jun 2012

As the up-and-coming vice president and CEO candidate for a Fortune 500 technology corporation sat before the CEO for his annual review, he was baffled to discover that the feedback from his peers, customers, direct reports, and particularly from board members placed unusual emphasis on one potentially devastating problem: his listening deficit.

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Are you being engaged? Bored staff wish away time and drive away customers, finds Institute of Customer Service

Are you being engaged? Bored staff wish away time and drive away customers, finds Institute of Customer Service

David Woods - HR Magazine
20 Jun 2012

As the UK readies to serve the world at the London Olympics, research reveals a pressing lack of engagement among UK frontline service staff. Consumers complain of bored and disinteresting staff working in high street shops and utilities companies, according to the study among 2,000 consumers by the Institute of Customer Service.

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Recruitment and retention is an issue for employers, study finds

Recruitment and retention is an issue for employers, study finds

Seun Robert-Edomi - Training Journal
20 Jun 2012

Public sector organisations face increased problems in recruiting and retaining staff, a new CIPD/Hays survey finds. Despite the high unemployment rate that will be updated in today's official unemployment statistics, 82 per cent of all organisations surveyed reported difficulties in filling at least some vacancies over the past few months.

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Not another definition of employee engagement

Not another definition of employee engagement

Simon Russell - HR Magazine
18 Jun 2012

Research from the CIPD and Kingston Business School's Centre for Research in Employment Skills and Society (CRESS) proposes two new levels of employee engagement - the 'transactional' and the 'emotional'.

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Leadership Is a Conversation

Leadership Is a Conversation

Boris Groysberg and Michael Slind - Harvard Business Review
14 Jun 2012

The command-and-control approach to management has in recent years become less and less viable. Globalization, new technologies, and changes in how companies create value and interact with customers have sharply reduced the efficacy of a purely directive, top-down model of leadership. What will take the place of that model?

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Employee Disengagement - and the remedy

Employee Disengagement - and the remedy

Matthew Mellor - www.mathewmellor.wordpress.com
14 Jun 2012

We've all experienced the co-worker, direct report, manager or CEO who doesn't seem as fully engaged as they could be. They come in all shapes and sizes and can exist at any level within the organisation. Their behaviour, demeanour, words and actions can destabilise otherwise stable employees without them even realising it. Sometimes it's insidious; sometimes it's more overt. But either way, it can negatively impact performance.

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Middle managers 'crucial engagement group for change'

Middle managers 'crucial engagement group for change'

Nick Golding - People Management
14 Jun 2012

The level to which business leaders involve and engage middle management employees during periods of change will determine the eventual success of a company-wide transformational programme.

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4 Leadership Messages Your Talent Needs to Hear

4 Leadership Messages Your Talent Needs to Hear

Stephanie Lischke and Joel Wright - Forbes.com
13 Jun 2012

Worried about a leadership shortage? Gazing at a thin management pipeline? Wondering how to get the most out of the talent you have? It's time to expand and amplify your organization's leadership by looking beyond your proven superstars and management-track talent.

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Building a case for HR analytics

Building a case for HR analytics

Beth Stackpole - Search Financial Applications
11 Jun 2012

That old saying, "better late than never," has particular bearing for human resource (HR) departments, which are only just now getting started with HR analytics and metrics as a way to unlock valuable insights from data and foster better decision making.

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What if HR set itself the challenge of making the biggest difference to our people - and just for today?

What if HR set itself the challenge of making the biggest difference to our people - and just for today?

David Fairhurst - HR Magazine
08 Jun 2012

What if the HR profession set itself the challenge of making the biggest possible difference to our organisations and our people - just for today - how would we act?

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Examining the Crossroads of Culture, Engagement and Patient Satisfaction

Examining the Crossroads of Culture, Engagement and Patient Satisfaction

Paul Spiegelman - Beckers Hospital Review
08 Jun 2012

Running a company that interacts closely with patients and hospitals, we have a mandate to deliver a consistently high level of service to everyone we touch. We make no secret that our workplace culture is the driver behind that service. The same is true for nearly every consistently successful company in any industry, and that same culture of service is now being required of healthcare providers.

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Conversation's the new currency - Building engagement through dialogue

Conversation's the new currency - Building engagement through dialogue

Gareth Jones - BrubakerHR (CIPD)
07 Jun 2012

Engagement. It's the word on every self respecting HR professionals lips right now. Despite it being a business priority, and there being more evidence than you can shake a stick at to show that a highly engaged workforce delivers vastly improved organisational prosperity (take note David MacLeod!), it would seem as elusive to some organisations as the Holy Grail or the end of the proverbial rainbow.

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Breaking off the engagement: Study shows even loyal employees become jaded if not treated well

Breaking off the engagement: Study shows even loyal employees become jaded if not treated well

Florida State University
06 Jun 2012

All businesses want "engaged" employees - those who are committed to the success of the company and are willing to go the extra mile to see it flourish. But there's a dark side to engagement that many organizations don't consider: Engaged employees can quickly become disengaged if they feel taken advantage of - and a formerly engaged employee can do more harm to the company than one who was never engaged to begin with.

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Employee engagement: How to involve the minds of your employees

Employee engagement: How to involve the minds of your employees

Angela Holmes-Young - Southern Business Journal
05 Jun 2012

What truly motivates us in the workplace? How can we get employees to do more with less? How do we encourage our employees to be true problem solvers? At first, you may see money as the answer. Many will say that a pay increase or bonus is the way to motivate. However, research shows time and time again that money is not the answer to the motivation question. Employees want to be engaged in the workplace.

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Emotional or transactional engagement − does it matter?

Emotional or transactional engagement − does it matter?

Angele Camilleri
03 Jun 2012

"The best (performers) tended to be those with the highest engagement scores," according to Robinson et al. However, recent research carried out by the CIPD and Kingston University Business School's Centre for Research in Employment, Skills and Society (CRESS) is proving otherwise, as the study has found that high engagement scores could actually be bad for businesses if the engagement is of the wrong type.

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Neglect of middle managers bodes ill for corporate future, global survey finds

Neglect of middle managers bodes ill for corporate future, global survey finds

Peter Bradley - HR Magazine
17 May 2012

Business fears a lack of attention to the middle management layer is damaging the leadership pipeline, a worldwide survey of just under 1000 reveals. Nearly half (46.2%) of businesses admit to poor investment in their next generation of leaders, according to a global survey by Harvard Business Publishing (HBP).

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The Three Legs of Leadership

The Three Legs of Leadership

Duane Dike - Management Issues
14 May 2012

A brilliant friend came up with an interesting concept, a triad of factors for describing good employees. Although he was speaking specifically of musicians when he came up with this idea, his theory could apply to any job. In effect, how well you do the job is only part of the equation. Equally important are two additional components: understanding work environments and forming symbiotic relationships.

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Redundancy a sign of failed management

Redundancy a sign of failed management

TheHRDirector.com
14 May 2012

Last year the cost to the UK economy of redundancy was £10.3 billion. One of the conclusions of a recent panel debate about redundancy and cost-cutting alternatives is that first choice strategic use of compulsory redundancies is a sign of failed management at a number of levels.

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New research finds 'reality gap' in the capability of UK plc's 8 million managers, undermining attempts to boost economic growth

New research finds 'reality gap' in the capability of UK plc's 8 million managers, undermining attempts to boost economic growth

Robert Blevin / Katy Askew - CIPD News Release
03 May 2012

Poor managers need to look in the mirror if they want to get the best out of their people. New research from the Chartered Institute of Personnel and Development (CIPD) has found that three quarters of employers report a lack of leadership and management skills and too many managers have an inflated opinion of their ability to manage people.

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Strategies for employee engagement

Strategies for employee engagement

Murli Nambiar - Deccan Herald
02 May 2012

Engaging the tweeting and Facebook driven workforce is the new challenge. Employee engagement strategy plays a vital role in motivating the performance levels of the workforce. A motivated employee will seek out ways to accomplish a task. He will look at contributing his best at every new opportunity that comes in his way. Such employees realise the connection between their contribution and the company's needs.

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Engage employees for more productivity

Engage employees for more productivity

Carole Spiers - Gulf News
02 May 2012

We all know that we work harder when we feel involved in a particular role or task and when we feel appreciated for our efforts, so you can imagine I wasn't surprised to read the following statistics about employee engagement.

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Evolution of HR: is the profession on the verge of dramatic transformation - or extinction?

Evolution of HR: is the profession on the verge of dramatic transformation - or extinction?

David Woods - HR Magazine
01 May 2012

Given the term 'human resources' was unheard of in 1980, HR has already evolved at a meteoric rate from a personnel function to a strategic and influential department, and it has moved out of its silo into the business. But if this process is not managed meticulously, HR could be on the verge of extinction.

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Employee engagement defies age of austerity, as workplace pride increases, finds Badenoch & Clark

Employee engagement defies age of austerity, as workplace pride increases, finds Badenoch & Clark

David Woods - HR Magazine
30 Apr 2012

The report from recruitment consultants Badenoch & Clark, shows that nearly half (48%) of UK workers are proud to work in their organisation. The study shows levels of employee engagement - used to describe commitment, attachment and pride in employment- are strong amongst UK workers, in spite of the difficulties many UK businesses have faced as a result of the economic downturn, resulting in job cuts and salary freezes.

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Three quarters of UK employees on the hunt for a new job, finds Kelly Services

Three quarters of UK employees on the hunt for a new job, finds Kelly Services

David Woods - HR Magazine
24 Apr 2012

Employees across the UK are disengaged, with less than half currently happy in their job and well over a third frequently thinking about quitting, according to the latest survey results from global recruiter, Kelly Services.

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Can HR make a strategic contribution in SMEs?

Can HR make a strategic contribution in SMEs?

Lesley Cotton - P&O Ferries (for CIPD)
23 Apr 2012

Yes, but only if HR leaders have the confidence to perform as an integral player in the top team, take risks and perform a multi-functional role.

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Fostering Environments that Invite Engagement: The High Cost of Seeing the Limits Rather Than the Possibilities

Fostering Environments that Invite Engagement: The High Cost of Seeing the Limits Rather Than the Possibilities

Mike Cook - The Heart of Engagement
22 Apr 2012

"The iPhone is nothing more than a luxury bauble that will appeal to a few gadget freaks. In terms of its impact on the industry, the iPhone is less relevant." Do you feel invited to present new ideas even when they don't necessarily agree with past practices? How about those reporting to you?

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The Art of Engagement

The Art of Engagement

Camille Tuutti - Federal Computer Week
16 Apr 2012

Employee engagement is a straightforward way to get a satisfied and more productive workforce. And that is just one of the reasons why federal agencies should be integrating this concept into their missions.

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What's next for HR? A seat at the top table - or the BIG seat?

What's next for HR? A seat at the top table - or the BIG seat?

Lindsay Soulsby - HR Director
10 Apr 2012

For HR, the Board is in sight for most and a reality for some. But why stop there? Lindsay Soulsby, Director of Human Potential Accounting explains the key factors in HR reaching the top table - or even the BIG seat.

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A Snapshot of the Employee Engagement Industry

A Snapshot of the Employee Engagement Industry

Brenda Kowske - Bersin & Associates
30 Mar 2012

Employee engagement is becoming well-known and well-used in HR circles. A tangible metric that speaks to the satisfaction, excitement, loyalty and commitment of the workforce, it is often used as a critical indicator of organizational culture, a warning indicator for turnover, and an outcome metric for talent management efforts.

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Give Credit Where It's Due

Give Credit Where It's Due

Ben Dattner - Harvard Business Review
27 Mar 2012

You might remember the FedEx commercial "Stolen Idea". A boss asks his team for cost-cutting ideas and a young staffer suggests opening a FedEx.com account. Everyone is silent. The boss then repeats the suggestion, without crediting the staffer, and the rest of the team congratulates him on his brilliance. The commercial is funny because it reveals an all-too-common dynamic in team meetings: misallocation of credit (or blame). What's not funny is the result: stifled collaboration, reduced innovation and limited growth.

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Employers reluctant to use analytics to make informed talent decisions

Employers reluctant to use analytics to make informed talent decisions

David Woods - HR Magazine
21 Mar 2012

Almost nine out of 10 of businesses globally have a process to capture talent analytics data but less than half indicated they used the information to make informed business decisions.

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Company environment is key to staff communication and development

Company environment is key to staff communication and development

Richard Close - ResponseSource.com
21 Mar 2012

As the recent high profile resignation from Goldman Sach's Senior Executive Greg Smith shows, it is not just money that motivates an individual to work hard, but feeling inspired by your work and your company's culture. During the current economic climate, business leaders need to ensure that their team experience a positive working environment, in order to guarantee staff engagement and therefore productivity.

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'Quality of HR senior leadership is declining', says Neil Roden

'Quality of HR senior leadership is declining', says Neil Roden

Rob MacLachlan - People Management
20 Mar 2012

Former HR director at RBS claims the function is losing influence. Neil Roden, one of the profession's most senior figures, has given a pessimistic view of HR's ability to rise to current business challenges as he shared his impressions after his first year working as a partner for PwC across a wide range of clients.

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The Power of Praise in Business - and How to Do it Right

The Power of Praise in Business - and How to Do it Right

Ross McCammon - Entrepreneur Media
12 Mar 2012

Sure, psychologists and managerial experts agree that you should you praise your employees. But how, exactly, are you supposed to do it? And how important is praise in business? Extremely important. Extremely important. Research has been done. Analytics, even.

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The executive's guide to better listening

The executive's guide to better listening

Bernard T. Ferrari - McKinsey Quarterly
07 Mar 2012

Strong listening skills can make a critical difference in the performance of senior executives, but few are able to cultivate them. Here's how.A senior executive of a large consumer goods company had spotted a bold partnership opportunity in an important developing market and wanted to pull the trigger quickly to stay ahead of competitors.

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When Employees aren't Happy, then the Company Isn't Happy

When Employees aren't Happy, then the Company Isn't Happy

The Social Workplace
06 Mar 2012

Remember that saying: "When Mom isn't happy, then no one is happy." It's true. I'm a mom. So I would know. I also know the same can be said for employee engagement. When your employees aren't happy, guess what... your company isn't happy either. What are the differences between a happy employee and a disengaged one? Many. Not only are there differences in attitude and performance, but there are definite differences in their value to your company.

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Happiness Makes Your Brain Work Better

Happiness Makes Your Brain Work Better

By Jessica Stillman - INC.com
05 Mar 2012

A Harvard psychology researcher explains that rather than thinking of success as the source of happiness, we should think of happiness as a source of success - and one that's more under our control than we imagine.

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The 5 Qualities of Remarkable Bosses

The 5 Qualities of Remarkable Bosses

Jeff Haden - INC.com
05 Mar 2012

Remarkable bosses aren't great on paper. Great bosses are remarkable based on their actions. Results are everything-but not the results you might think. Consistently do these five things and everything else follows. You and your business benefit greatly. More importantly, so do your employees.

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Engaged employees drive guest satisfaction

Engaged employees drive guest satisfaction

Patrick Mayock - HotelNewsNow.com
29 Feb 2012

All employees, regardless of where they work, want the same thing: They want to be cared about as individuals, as human beings. They want recognition. And they want to know what they're doing matters. If HR practitioners are able to meet those needs, the result is a joyful, engaged workforce that will help facilitate happy, engaging relationships with guests.

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CMI/Penna report suggests management ability and organisational performance are 'clearly linked'

CMI/Penna report suggests management ability and organisational performance are 'clearly linked'

David Woods - HR Magazine
28 Feb 2012

Just over two out of five bosses consider their line managers to be ineffective, according to a study into the business benefits of management and leadership development, released today by the Chartered Management Institute (CMI) and Penna. The research shows organisational performance and management abilities to be clearly linked - with only 39% of managers in low performing businesses deeming their line managers to be effective, compared to 80% in high performing organisations.

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The state of people strategy: HR directors invest in talent but fail to predict staff grievances

The state of people strategy: HR directors invest in talent but fail to predict staff grievances

David Woods - HR Magazine
24 Feb 2012

Uncertainty around the business environment has increased by 50% over the last two years, resulting in higher levels of stress, workforce discontent, absence and presenteeism (working whilst ill) among the UK workforce, according to Speechly Bircham and King's College London. The State of HR Survey 2012: the age of uncertainty found he issue of uncertainty is greatest within the NHS, with respondents reporting 'moderate to great uncertainty' about both the current climate in which they have to operate and the size of workforce needed for the forthcoming two years.

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Disabled, gay and young workers 'suffer most bullying'

Disabled, gay and young workers 'suffer most bullying'

Claire Churchard - People Management
23 Feb 2012

One in five employees report being shouted at, finds research. People with disabilities and chronic health conditions are most at risk of workplace bullying, while 1.25 million employees face violence at work, according to UK-wide research. Academics from Plymouth and Cardiff universities interviewed 4,000 employees as part of a four-year study into staff ill-treatment in the workplace. The results showed that employees with learning difficulties, like dyslexia, or mental ill health were most likely to suffer badly at the hands of managers and colleagues.

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Four in ten employers have no engagement strategy

Four in ten employers have no engagement strategy

Michelle Stevens - People Management
21 Feb 2012

But engaging staff critical to any business, says Sky's people director. Two-fifths of employers have not devised a formal strategy to engage and motivate their staff, new research has revealed. A quarter of employees (26 per cent) also rated the majority of their peers as 'not engaged', according to a study by recruiter Adecco, which was unveiled at the Unlocking Britain's Potential conference this morning.

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Managed to distraction

Managed to distraction

Tommy Weir - The National
19 Feb 2012

The idea of being micromanaged by a superior might send shivers up the spines of employees. This is definitely an emotive topic but one that can have a positive impact on an organisation or can cripple employee engagement.

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Leadership, morale and employee turnover

Leadership, morale and employee turnover

Duane Dike - Management Issues
17 Feb 2012

Nearly half of newly-hired workers in entry-level unskilled jobs in the U.S., like those in the fast-food industry, quit in less than one year. In fact, annual turnover in these jobs is between 65 and 85 percent. That means that in a fast-food restaurant with 20 employees, 10 will quit each year while of their 10 replacements, half will also leave before the same year is up.

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A New Take on Employee Engagement

A New Take on Employee Engagement

Richard Hadden - Contented Cow Partners
17 Feb 2012

This weekend, in the afterglow of Valentine's Day, at least 24 couples will walk down the aisle, tie the knot, and be married, at the same time and place, in the Mexican city of Tijuana. What makes these weddings remarkable is that they'll not be taking place in a church, a judge's chambers, or on a nearby Pacific beach, but instead at the Plantronics headset factory where at least one member of each couple works. Mass weddings in a headset factory? There's got to be more to that story. And there is.

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Building emotional skills for the future world of work

Building emotional skills for the future world of work

Andrew Humphries - HR Magazine
16 Feb 2012

It's clear that the application of emotional intelligence (EI) can provide significant benefit to industry. By measuring and developing EI in the workplace, we can see improvements in areas such as employee selection, predictive indicators of ability, management capability, staff morale and turnover, communications and performance...the list of benefits goes on.

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Employee engagement at Tesco: optimising two-way communication

Employee engagement at Tesco: optimising two-way communication

Judith Nelson, International HR Director, Tesco (Personnel Today)
15 Feb 2012

Employee engagement is a key tool for employers that want to attract and retain staff, but does a large number of employees make it more difficult to engage successfully with all of them? Judith Nelson, Tesco's international HR director, reveals the steps the company has taken to boost its employee engagement.

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The four biggest issues for HR to tackle this year

The four biggest issues for HR to tackle this year

Charlotte Sweeney - People Management
14 Feb 2012

2012 is already shaping up as a big year for HR, with reward, engagement, flexible working and resourcing being some of the key issues faced by organisations. So how should HR be positioning themselves in these debates, and what does the rest of the year have in store for our profession?

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'Counter-offers' for resigning staff on the rise

'Counter-offers' for resigning staff on the rise

People Management
14 Feb 2012

As employers worry about losing key talent, one in four (23 per cent) senior HR professionals say their organisation is now more likely to make a counter-offer than previously, found a survey by recruitment firm Robert Half. London employers and large private sector firms are those most likely to use this tactic. The trend comes as three in four (72 per cent) of respondents said that losing top performers was a growing concern for them this year.

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Cass Business School and Cranfield Management School identify four types of employee engagement

Cass Business School and Cranfield Management School identify four types of employee engagement

David Woods - HR Magazine
13 Feb 2012

A new international study of employee engagement in multinational enterprises (MNE's) has identified four different domains of engagement and the factors which drive them.

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Falling short: a third of us give the boss a big thumbs down

Falling short: a third of us give the boss a big thumbs down

Brian Amble - Management Issues
13 Feb 2012

If you're one of those who feels that their boss is remote, ineffective and even incompetent, you're not alone. In fact according to a new report, a third of employees worldwide think their manager is ineffective and four out of 10 have left a job primarily because of poor leadership.

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Monitoring Job Satisfaction

Monitoring Job Satisfaction

Human REsources Management Guide
10 Feb 2012

Employee satisfaction is a key indicator for defining staff rewards and benefits and over 70% of businesses have taken steps to monitor it. The study was commissioned by healthcare specialists PMI Health Group, who described the findings as 'very encouraging' but still believe that more can be done.

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Focus HR on Process Improvement

Focus HR on Process Improvement

Brad Power - HBR Blog Network
08 Feb 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. As Randy MacDonald, senior vice president of HR at IBM, told me, "It's important for HR to decide what is core and non-core. Administrative responsibilities such as getting paychecks out on time are not core. In HR, we need to focus on what is important."

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8 Things Your Employees Need Most

8 Things Your Employees Need Most

Jeff Haden - Inc.
02 Feb 2012

Pay is important. But pay only goes so far. Getting a raise is like buying a bigger house; soon, more becomes the new normal. Higher wages won't cause employees to automatically perform at a higher level. Commitment, work ethic, and motivation are not based on pay. To truly care about your business, your employees need these eight things-and they need them from you.

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Career Development  - The Benefits of Getting it Right

Career Development - The Benefits of Getting it Right

Human Capital Magazine
31 Jan 2012

For organisations to succeed in the current economic climate HR must be able to realise the full potential of employees, keep them productive and engaged. It sounds easy enough, however, formal career discussions between employees and their immediate managers remain a rarity for many organisations, limiting the ability to help employees steer their career in a direction that will add value to the organisation and allow it to thrive.

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Pull up a chair, make yourself at home: the line manager and recruitment

Pull up a chair, make yourself at home: the line manager and recruitment

Anton Franckiess - HR Magazine
30 Jan 2012

In most organisations, defining the culture and generating a sense of employee inclusion are seen as responsibilities that rest firmly in the HR ambit: HR is where the initiatives to bolster these activities and embed a sense of belonging spring from. But while the presentation of the employer brand through the recruitment process is something that HR will usually 'own', it helps to pay attention to what happens once the lucky candidate actually joins the company.

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Leadership & emotional intelligence: A decade of discovery and key questions for HR directors

Leadership & emotional intelligence: A decade of discovery and key questions for HR directors

Martyn Newman - HR Magazine
27 Jan 2012

When Paul Ekman, a prominent emotions researcher, first travelled to the highlands of Papua New Guinea a few decades ago to study emotions in tribes people he could not have imaged the revolution in psychology - and the impact on the workplace - that this would spark.

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Economic climate creates a 'new breed' of influential HR director, according to Penna research

Economic climate creates a 'new breed' of influential HR director, according to Penna research

David Woods - HR Magazine
26 Jan 2012

HR directors have seen their influence increase over the past 12 months, suggesting that the economic climate has provided fertile ground for a new breed of HRD.

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How can we tackle a long-hours culture?

How can we tackle a long-hours culture?

Greg Lunn - HR Magazine
25 Jan 2012

Most of us were probably told as children that 'Hard work never killed anyone'. Despite the saying, though, it is widely agreed - by academics, trade unions, EU legislators, health and safety experts and others - that it is desirable to limit the number of hours a week that people work. Japanese even has a word for 'death from overwork': karoshi.

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UK employees among most stressed in the world, global survey of 60,000 reveals

UK employees among most stressed in the world, global survey of 60,000 reveals

David Woods - HR Magazine
24 Jan 2012

Workplace stress is at a four-year high, according to a Kenexa report which revealing 35% of UK employees are now experiencing an unreasonable level of stress at work. A four-year study of 60,000 workers in six countries by the Kenexa High Performance Institute shows the UK's stress level has risen by 10 percentage points since 2008, making it the highest out of the countries surveyed: the UK, the United States, Germany, China, Brazil and India.

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CEO buy-in crucial to boosting engagement levels

CEO buy-in crucial to boosting engagement levels

Michelle Stevens - People Management
24 Jan 2012

Behavioural changes 'have to come from the top', hears CIPD conference. The spearheading of change programmes by senior leaders can make the difference to improving engagement levels, the CIPD Employee Engagement conference heard today.

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Culture Eats Strategy For Lunch

Culture Eats Strategy For Lunch

Shawn ParrTue - Fast Company
24 Jan 2012

Get on a Southwest flight to anywhere, buy shoes from Zappos.com, pants from Nordstrom, groceries from Whole Foods, anything from Costco, a Starbucks espresso, or a Double-Double from In N' Out, and you'll get a taste of these brands' vibrant cultures.

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Transform HR Into a Revenue-Impact Function to Increase Your Strategic Impact

Transform HR Into a Revenue-Impact Function to Increase Your Strategic Impact

Dr. John Sullivan - Ere.net
23 Jan 2012

HR and talent management leaders are constantly striving to become more strategic. But more often than not it seems that when they are presented with a strategic alternative that really breaks new ground, they retreat and stick with the status quo. However, if you are serious about making a strategic impact and you take a minute to reflect, it's hard to think of many things that could have more of a strategic impact than increasing corporate revenues.

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Why Appreciation Matters So Much

Why Appreciation Matters So Much

Tony Schwartz - HBR Blog Network
23 Jan 2012

Whatever else each of us derives from our work, there may be nothing more precious than the feeling that we truly matter - that we contribute unique value to the whole, and that we're recognized for it. The single highest driver of engagement, according to a worldwide study conducted by Towers Watson, is whether or not workers feel their managers are genuinely interested in their wellbeing. Less than 40 percent of workers felt so engaged.

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Master These 5 Remarkable Strategies of Motivation and Go Straight to the Top

Master These 5 Remarkable Strategies of Motivation and Go Straight to the Top

Mark Fidelman - Business Insider
23 Jan 2012

According to a recent Gallup Poll, about a third of all U.S. workers are dissatisfied with either the recognition they receive, their chances for promotion, or the amount of money they earn. Worse, seventy-one percent of American workers are "not engaged" or "actively disengaged" in their work. Since most of us cannot change the economy, I'd like to focus on what we can do at work instead.

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Work is an emotional business

Work is an emotional business

David Finney - HR Magazine
18 Jan 2012

Some CIPD professionals pursue a career in HR for the learning and development (L&D) dream, only to find themselves swamped in redundancy consultation and conflict resolution. It seems the remit of an HR professional has evolved to suit the times.

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The Top 10 Trends in CSR for 2012

The Top 10 Trends in CSR for 2012

Tim Mohin - Forbes.com
18 Jan 2012

Here are the biggest developments to watch for this year in the ever growing and changing world of corporate social responsibility.

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Employers look to enhance flexible benefits provision in difficult times, finds CIPP

Employers look to enhance flexible benefits provision in difficult times, finds CIPP

David Woods - HR Magazine
17 Jan 2012

Flexible benefit schemes are growing in popularity, as employers explore ways to keep staff engagement levels up in 'difficult times', according to a report by the Chartered Institute of Payroll Professionals (CIPP). The CIPP found a third of employees (32%) believe flexible benefits being offered by an employer on top of their basic salary is increasing.

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Is there a link between staff resilience and engagement levels?

Is there a link between staff resilience and engagement levels?

Will Mitchell - HR Zone
17 Jan 2012

Resilience has been a hot topic for me lately and that trend isn't slowing. One of my colleagues recently attended the Division of Occupational Psychology's Annual Conference where he presented a paper: Is an employee's level of resilience related to their work engagement? In this, Ali Shalfrooshan studied the relationship between individual resilience and work engagement with interesting results. Significant connections were found between the two aspects.

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Career management a win-win for the organisation and the employee

Career management a win-win for the organisation and the employee

Michael Moran - HR Magazine
16 Jan 2012

There can be little disagreement with the statement we are living in difficult times. Employees are being squeezed as the cost of living increases and a climate of uncertainty pervades. Not surprisingly organisations are seeking to increase productivity whereas employees' morale is falling.

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Tighten the team

Tighten the team

Simon Hayward - People Management
16 Jan 2012

2011 was a tumultuous time for most leaders. With another year of uncertainty ahead, what are the areas we need to focus on to meet our biggest challenges? We need to encourage more dialogue across our organisations. It builds closer relationships in the workplace, improves team working, and sparks new ideas. The conversations you have with others can be a more powerful catalyst for change than any new systems and processes you introduce this year.

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The employee age

The employee age

Dennis Walsh - Sustainable Industries
16 Jan 2012

Enlightened employers know that, if they want great people to perform at the top of their game, they must engage and care for their employees' well-being beyond a paycheck. The Gallup organization dubbed employee engagement, "a leading indicator of financial performance" and backed it up with research showing that "engaged organizations have 3.9 times the earnings per share (EPS) growth rate compared to organizations with lower engagement in the same industry."

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Directors out of touch with middle managers, research shows

Directors out of touch with middle managers, research shows

Michelle Stevens - People Management
16 Jan 2012

Company bosses have 'distorted' view of own abilities and are unduly positive. Company directors have a "distorted" view of their success and reputation compared to less senior managers in their organisation, according to new research from Roffey Park. Board members are also "out of touch" with lower ranks in their perception of how effectively change is managed, found the leadership institute's latest Management Agenda report.

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Workplace 2011: Overworked and under-engaged

Workplace 2011: Overworked and under-engaged

ByJohn Baldoni - CBS News Moneywatch
12 Jan 2012

Think you may be working longer and harder? Recent surveys show that you are not imagining things. A recent survey of 4,400 employees for CareerBuilder.com reported that one half of employees are taking on more work and 37% are doing the work of two people.

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Prevent employee resignations this New Year

Prevent employee resignations this New Year

HC Online
12 Jan 2012

The beginning of the New Year often spells resolutions, and for employees who felt unappreciated and disengaged in 2012, top of their list may be "new year, new career". However employers will be considering a different resolution - retaining the top performers. According to Paula Maidens from Recruitment Coach, employers must give careful consideration to retention strategies right from the outset of 2012 or risk losing key employees.

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All cream and no bottle: the talent management challenge

All cream and no bottle: the talent management challenge

Matt Evans - HR Magazine
10 Jan 2012

Talent development and talent management are not entirely synonyms: the former is an intervention applied to some or all of the people in an organisation, while the latter is a matter of strategy that should ideally be seen as 'husbandry' activity - maximising the human resources of the organisation by the judicious and informed application of its non-human resources. (Or 'time, money and energy', in plainer speech.)

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Positive Intelligence

Positive Intelligence

Shawn Achor - HBR Magazine
10 Jan 2012

In July 2010 Burt's Bees, a personal-care products company, was undergoing enormous change as it began a global expansion into 19 new countries. In this kind of high-pressure situation, many leaders pester their deputies with frequent meetings or flood their in-boxes with urgent demands. In doing so, managers jack up everyone's anxiety level, which activates the portion of the brain that processes threats-the amygdala-and steals resources from the prefrontal cortex, which is responsible for effective problem solving.

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IBM Focuses HR on Change

IBM Focuses HR on Change

Brad Power - HBR Blog Network
10 Jan 2012

It's rare to find a corporate human resources function that accelerates change by actively finding ways to help drive new strategies. Most HR groups sit back and wait for requests from the business for administrative people transactions. In their role of stewards of policy compliance, they can tend to be a brake on change.

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Workplace Bullying Is Bad For Business

Workplace Bullying Is Bad For Business

David Yamada - Worcester Business Journal
09 Jan 2012

Workplace bullying is the deliberate, health-endangering mistreatment of an employee by a supervisor or co-workers. It may come in the form of the yelling and screaming boss who regularly inflicts high-decibel tirades upon a subordinate. It may come in the form of workers who deliberately sabotage the reputation of a co-worker by spreading lies and rumors about his or her performance and character.

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Strategies to Revive Work Ethic in Your Business and Soar Profits in 2012

Strategies to Revive Work Ethic in Your Business and Soar Profits in 2012

Eric Chester - 4hoteliers.com
09 Jan 2012

You want more business and higher profits in 2012, your mind is racing with clever promotional schemes and innovative marketing ideas to attract new customers in the coming year. Stop. Reboot your thinking. That's right. Hit your mental "Control - Alt - Delete" keys. The surest way to grow your business in 2012 is to get your employees to work as hard as you do.

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Britons Are The World's Most Bullied Workers, Study Reveals

Britons Are The World's Most Bullied Workers, Study Reveals

Kyrsty Hazell - The Huffington Post UK
09 Jan 2012

Britons are among the world's most bullied workers, with seven in 10 admitting to being bullied by bosses or colleagues. A survey by recruitment company Monster, questioning 16,517 workers in 53 countries, discovered a quarter of Brits find the bullying and cruel jibes so upsetting it dramatically affects their performance at work. Some 10% admitted they had even been physically attacked in the workplace.

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Why CSR's Future Matters to Your Company

Why CSR's Future Matters to Your Company

Susan McPherson - HBR Blog Network
06 Jan 2012

More and more, companies are building long-term commitments to corporate social responsibility. In 2012 the rise in consumer activism and mobility, the Occupy movement, 24-hour accountability (thanks to social media), and global resource depletion will force every enterprise, large and small, to make CSR a focal point. Four particular areas stand out among many.

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Four Critical Conversations that Maximize Employee Engagement & Performance

Four Critical Conversations that Maximize Employee Engagement & Performance

Christine McLeod - Impact People Practices
05 Jan 2012

The role of managers and supervisors in the employee engagement process is vital. This is something we all know. Recently, a client asked me to outline some of the key conversations that need to occur between managers and supervisors and their teams. The initial list was huge but I was able to combine some ideas and eliminate others to come up with the four critical conversations I believe need to take place.

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Employers 'fail to explain reward decisions' - Lack of communication may hit engagement, warns CIPD

Employers 'fail to explain reward decisions' - Lack of communication may hit engagement, warns CIPD

PM Management
04 Jan 2012

Too many employers are failing to communicate the rationale behind their decisions on pay, risking employee disengagement, according to CIPD research. Only two in five give a full explanation for decisions on raising, cutting or freezing pay, and of those who do communicate, less than one in five relate the decision to the individual's performance, found the institute's annual survey of Employee Attitudes to Pay.

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5 Companies, 5 Different Takes on Employee Engagement

5 Companies, 5 Different Takes on Employee Engagement

Claudia Girrbach - Greenbiz.com
03 Jan 2012

These companies realize that despite good intentions, many employees are too busy to implement even simple changes. These leaders are finding creative ways to provide that extra nudge. While researching this topic, five approaches emerged.

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Leadership Caffeine: For Better Results, Quit Telling and Start Letting Go

Leadership Caffeine: For Better Results, Quit Telling and Start Letting Go

Art Petty - Management Excellence
03 Jan 2012

Starting this year, shift the focus to you and your role and your daily habits, and for everyone's sake, quit telling people how to do their jobs. No one loves a micro-manager, and trust me, this includes those being micro-managed and those above you looking for talented leaders to promote into positions of increasing responsibility.

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Workplace Bullying, It's Also Called Harassment

Workplace Bullying, It's Also Called Harassment

Steve M. Cohen, Ed.D. - Psychology Today
03 Jan 2012

How do you prevent bullying in your workplace? Bullying has received enormous attention in the media during the last 12 months. States have enacted anti-bullying rules in the schools, and the Department of Labor and the state Human Rights Commissions have long been interested in eliminating bullying from the workplace. In the business setting, bullying directed at employees by employers has been a staple at the table for years. Bullying directed at employees by other employees, often ignored as office drama by employers, also exists in abundance.

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Incorporating happiness into the workplace

Incorporating happiness into the workplace

Rex W. Huppke - Chicago Tribune
01 Jan 2012

Rarely do we associate the words "happiness" and "work." They're an unlikely pairing, like "squirrel" and "yummy" or "Kardashian" and "admirable." But because it's the new year and I'm feeling peppy and optimistic, let's connect those two nouns with a preposition and consider the possibility of "happiness at work."

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Should HR focus on recruiting or employee engagement?

Should HR focus on recruiting or employee engagement?

Matt Rivera - Yoh
29 Dec 2011

I recently wrote about the reported increase in training at many companies and cited employee engagement as another important ingredient for employee retention. While writing it, an interesting thought occurred to me. If you had to choose, which should you focus your internal HR resources on: recruiting or employee engagement? Like many things in life, the answer is probably, "it depends." But I think it's an important question to ask because as I've written in previous posts, employee engagement is part of recruiting.

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Your Best ROI Measure? Employee Loyalty

Your Best ROI Measure? Employee Loyalty

Paul Spiegelman - INC.com
28 Dec 2011

Decrease the likelihood your employees will leave, save money onboarding, and increase profitability-and receive notes like the one I got from Brian Johnson. I've been thinking a lot about the numbers behind our business. Like I recently read a statistic that said most people will work for something like nine different employers over their career. And according to the Corporate Leadership Council 2004 Employee Engagement Survey, every 10 percent improvement in commitment can decrease an employee's probability of departure by 9 percent.

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Campbell's CEO hits right note

Campbell's CEO hits right note

Bruce Clarke - newsobserver.com
19 Dec 2011

I just read "TouchPoints" by the CEO of Campbell Soup Company, Doug Conant. Whether you like soup or not, you have to like his message: regular, individual, supportive and genuine communication between two humans is a powerful motivator and problem solver. Conant is famous within Campbell's for writing personal notes to employees. Thousands of notes. Some notes are funny, while others share a few sincere words. Some follow a personal tragedy or loss. Some are detailed with real appreciation for a serious accomplishment or a successful career. Whatever the topic, each one says that the CEO of a Fortune 500 company shoved a pressing problem aside to recognize an individuals needs.

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5/3 gets engaged

5/3 gets engaged

Josh Pichler - Cincinnati.com
18 Dec 2011

What does emotional intelligence have to do with good business? Everything, says one CEO. In less than two days, a corporate employee-engagement program changed Robert Shaffer's life. And if the top executive of Fifth Third Bancorp is right, Shaffer's story - and thousands like it - will be a key reason the 22,000-employee bank grows and thrives in still-uncertain economic and regulatory times.

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It's Time To Un-Learn Management 101 And Take Management To A New Level

It's Time To Un-Learn Management 101 And Take Management To A New Level

Mary McCoy - Forbes
15 Dec 2011

Over the decades, Management 101 has served us well: Define your work flow, assess your personnel needs, run an ad, hire the 'right person' and then hold them accountable to their job description. It's a straight-forward process with no surprises as everyone knows the rules. Many fortunes have been made though this approach but indications are now pointing to the fact there may be a more direct way to get to where we're all trying to go. Perhaps it's time to look at how work works from a fresh vantage point.

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What Employees Want More Than A Raise in 2012

What Employees Want More Than A Raise in 2012

Meghan Casserly - Forbes
15 Dec 2011

What Employees Want This Holiday Season. Well shock me, shock me, shock me. New numbers from the Corporate Executive Board's quarterly study of 20,000 employees over the second half of 2011 took a look at the biggest driver of employee retention-that is, the reasons people choose to stay loyal to their company-and found that it's not about the Benjamins in the post-recession workforce.

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Employee wellbeing at the Olympic Park is the strategy behind its impressive health and safety

Employee wellbeing at the Olympic Park is the strategy behind its impressive health and safety

Daniel Lucy - HR Magazine
14 Dec 2011

Research by CIPD and others has demonstrated the importance of employee engagement for business performance. But it is still the case that too many employers make too little effort to ensure that their workforce feels valued and involved, both key drivers of engagement. Perhaps for some engagement seems too complex, or creating the conditions for engagement too difficult.

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Improving A Leading Indicator of Financial Performance: Employee Engagement

Improving A Leading Indicator of Financial Performance: Employee Engagement

Ty Kiisel - Forbes
14 Dec 2011

I don't think there's any question that engaged employees are more productive. Research by the Gallup organization shows that they are also "... more profitable, more customer-focused, safer, and more likely to withstand temptations to leave. The best-performing companies know that employee engagement improvement strategy linked to achievement of corporate goals will help them win in the marketplace."

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Employees 'have best ideas in the pub'

Employees 'have best ideas in the pub'

Talent Management
12 Dec 2011

Interaction away from the office crucial, survey suggests. Getting employees together outside of the workplace may be the best way to foster creativity and ideas, a survey has suggested.

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Employee Engagement: Why Do It If You Can't Do it Right?

Employee Engagement: Why Do It If You Can't Do it Right?

Dr. Kathy Miller - Environmental Leader
12 Dec 2011

All of us who own, manage or lead companies long for employees who are productive and engaged with their work. In fact an increasing number of business leaders have come to believe that employee engagement is a key to business success. Evidence supports this belief. In a recent Environmental Leader article, I cited several studies that show a strong relationship between engagement levels and favorable company outcomes.

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Greening the workplace 2011: Engaging Employees to Benefit the Planet and the Bottom Line

Greening the workplace 2011: Engaging Employees to Benefit the Planet and the Bottom Line

Brighter Planet
09 Dec 2011

Do employees support and engage with corporate sustainability strategies? According to a new report, it depends. Brighter Planet, an organization which uses "hard numbers and raw data" to explore opportunities and trends in sustainability, has released the results of its second biennial survey on employee engagement with sustainability, and discovered several important trends.

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Weave Change into Your HR Processes

Weave Change into Your HR Processes

Brad Power - HR Blog Network
09 Dec 2011

Profound changes in an organization must be led from the top, but human resource professionals can play a big part in making them happen. Consider HR's role in accelerating Harvard Vanguard Medical Associates' operational improvement initiative. This 4,500-employee Massachusetts healthcare group embarked on "Care Improvement" three years ago. Chief Human Resources Officer Dan Michaud told me how HR has helped weave the initiative into all the firm's processes for managing people.

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How to Empower Your Employees

How to Empower Your Employees

Anthony J. Bradley Mark P. McDonald - Harvard Business Review
06 Dec 2011

People can't serve as your company's greatest assets unless you motivate them, say Anthony J. Bradley and Mark P. McDonald. Many of us in business have heard the popular aphorism, "People are your greatest asset." Some of us may even believe it. But is this sentiment reflected in our corporate cultures and the way our leaders lead? For the most part, no-and there's a reason for that.

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10 Predictions for 2012: The Top Trends in Talent Management and Recruiting

10 Predictions for 2012: The Top Trends in Talent Management and Recruiting

Dr. John Sullivan - ERE.net
05 Dec 2011

By definition, being strategic requires that you look forward - identifying trends, opportunities, and threats. With the December lull looming, now is a great time to plan for the future. I've listed the "top 10 talent management trends" I foresee that require your attention.

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Employee engagement: whose responsibility is it anyway?

Employee engagement: whose responsibility is it anyway?

Jessica Colling - HR Magazine
02 Dec 2011

It's 8.30am on launch day. The banners are up, the stand looks fantastic and the champions are in place brandishing flyers. As employees arrive we go to work promoting the new health & well-being service that's being launched. All is going well except that the executive HR sponsor is nowhere to be seen. By lunchtime there's still no exec sponsor or even anyone from the executive team. The day passes and while staff are interested and engaged in what they see that one key ingredient critical for project longevity is still missing: visible senior management buy-in.

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Happy employees are key to profitability

Happy employees are key to profitability

Carrie Pinsky - North Colorado Business Report
02 Dec 2011

Research by Time magazine within the past year indicated that less than half of American workers are satisfied with their jobs. According to a 2011 Citrix survey, 72 percent of American workers are not engaged in their work. The poll described disengaged workers as literally "sleepwalking through the day."

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Britain's bosses are realising successful businesses focus on generating results, not monitoring what employees do at their desks

Britain's bosses are realising successful businesses focus on generating results, not monitoring what employees do at their desks

HR Editorial - HR Magazine
30 Nov 2011

Managers are becoming more favourable to flexible working arrangements and allow staff to carry out personal tasks at work, but expect staff to work outside of office hours in return, a study of 1,000 bosses has revealed. Seven out of 10 UK managers think the old idea of 'nine to five' working is dying out in favour of more flexible working arrangements, according to a new survey commissioned by Vodafone.

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Recognition, retention and performance

Recognition, retention and performance

Manisha Kadagathur - Deccan Herald
30 Nov 2011

Different tools can be applied to bestow laurels on an employee. Highly effective managers recognise the value of using employee recognition as part of their day-to-day management style. These managers intuitively recognise what behavioural researchers have expostulated for years. Employees who are valued and engaged are more likely to actively contribute to the success of the organisation.

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Employment versus employability: is there a trade off?

Employment versus employability: is there a trade off?

Angela Baron - HR Magazine
30 Nov 2011

With almost three million people out of work it could be forgiven for thinking that career management is a luxury in these uncertain economic times, when too many people are concerned about hanging onto their current job, rather than looking for the next.

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Empower Your Employees ...  Your Business Depends on It

Empower Your Employees ... Your Business Depends on It

By Jeff Wuorio - Business on Main
29 Nov 2011

Employee empowerment isn't just a buzzword - a lack of it can stunt a small business's growth. Learn how to empower your staff in simple, unexpected ways. GovernmentAuctions.org doesn't believe in easing new employees into work routines. Newcomers to the company - which tracks government auctions - are tossed headfirst into major responsibilities, such as handling social media, marketing, press and affiliate management. Some newbies cope with the pressure; others burn out.

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Under-24s won't work for firms where social media is banned

Under-24s won't work for firms where social media is banned

James Brockett - People Management
28 Nov 2011

Employers out of touch with 'Generation Facebook' finds research. Almost half of under-24s say they would not work for a company where social media was banned, a survey has claimed. The research by recruitment provider Hyphen, which surveyed 1,000 people, found that 48 per cent of people aged 16-24 reject the idea of a workplace where social networking tools were prohibited. Six out of ten (59 per cent) of the same group believe that using social media increases their effectiveness as an employee.

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The Cinderella Candidate

The Cinderella Candidate

People Geeks
28 Nov 2011

Are you wondering why that candidate you fell in love with a few short weeks or months ago doesn't look so great now? You had such high hopes for them. They were going to be your next star employee. They were such a great fit for the role. Obviously they misrepresented themselves by fooling you into believing they were something they are not.

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The Idealistic Realistic: What Really Helped Elevate Campbell Soup Company

The Idealistic Realistic: What Really Helped Elevate Campbell Soup Company

Douglas R. Conant - HBR Blog Network
28 Nov 2011

Perhaps you've heard the story. When I stepped in to run the Campbell Soup Company in 2001, the environment at Campbell was hugely challenging. We'd lost half of our market value in just one year. We were at a strategic crossroads for our shareholders. Employee engagement had plummeted to an all-time low and some our best people were hanging on by a thread. Making matters worse, Camden, New Jersey, home to our World Headquarters, was firmly established as one of the poorest and most dangerous cities in the United States. Safety concerns for our employees abounded. Campbell was failing on virtually all fronts.

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Communicating with staff: are you talking the same language or is there a complete mismatch?

Communicating with staff: are you talking the same language or is there a complete mismatch?

Stephen Yates - HR Magazine
25 Nov 2011

Communication - that glaring word which is often highlighted as an 'area for improvement' in the annual employee survey, the thing that requires time and effort and, in a period where unemployment is at an all time high and the job market has apparently collapsed, is the number one complaint from those who are employed in the retail, service and hospitality sectors.

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Cuddly management? Being an employer is about managing, not mothering

Cuddly management? Being an employer is about managing, not mothering

Dean Hunter - HR Magazine
25 Nov 2011

When it comes to staff behaviour and performance, what kind of management do you have? Some employers apply strict policies to keep employees on a tight rein. Others take a more laid back approach, letting conduct slide and demonstrating reluctance to confront disciplinary issues. It is this 'soft' attitude, which I advise against. Having the appropriate management style is key to good business. Many employers are too easy-going on staff and let tough decisions be made with their hearts instead of their heads.

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Empower people for better time management

Empower people for better time management

Pat Brans - CFO World UK
23 Nov 2011

Richard Guest has held senior finance positions in several different companies including Diageo and Burger King, where he was vice president of finance. He recently served as interim group chief financial officer of Travelex and finds time management more critical in such a role. "It's good experience, because you get exposed to different models and cultures," he says. Regardless of the culture or the industry in which you are responsible for finance to get things done you need a world class team. You need to set clear direction and empower people to do the job. "If you don't have a team that can identify the issues and solve the problems for themselves, you'll spend all your time fighting fires," he adds.

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Three Types of People to Fire Immediately

Three Types of People to Fire Immediately

G. Michael Maddock and Raphael Louis Vitòn - Bloomberg Businessweek
23 Nov 2011

I wanted a happy culture. So I fired all the unhappy people." -A very successful CEO (who asked not to be named) We (your authors) teach our children to work hard and never, ever give up. We teach them to be grateful, to be full of wonder, to expect good things to happen. But some day we'll also teach them to fire people. Why? After working with the most inventive people in the world for two decades, we've discovered the value of a certain item in the leadership toolbox: the pink slip.

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6 ways to improve your benefits communication

6 ways to improve your benefits communication

Benefits Canada
23 Nov 2011

Communicating your benefits plan to employees in a way they understand and will act upon can be challenging. And if employees feel their employers don't understand or appreciate their needs, that disengagement can be costly-according to a Gallup survey, the cost of disengaged workers is estimated to be more than $300 billion annually in lost productivity for U.S. businesses, reports Buck Consultants. The good news: improving communication can increase employee engagement and an organization's bottom line.

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Managing 5 Kinds of Hiring Managers

Managing 5 Kinds of Hiring Managers

Cassandra Denny - ERE.net
22 Nov 2011

No matter who you're meeting with, make a good impression. But hiring managers even more so. You will potentially be partnering with these individuals during your entire stay at the company you are with, and potentially beyond.

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Britain needs better leadership training

Britain needs better leadership training

Petra Wilton - The Guardian
21 Nov 2011

The theme at this year's Chartered Management Institute's (CMI) recent conference was how to rectify the UK's chronic shortage of qualified managers and enable the country, in both the private and public sectors, to become "fit for growth". Rectifying the problem through management and leadership development is essential to getting Britain back on its feet but at present, just one in five managers holds a management qualification. This is every bit as much of an issue for the public sector, with all the changes and pressures it is experiencing, as it is for private sector businesses.

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What makes a good CEO?

What makes a good CEO?

Fiona Rotherham - Unlimited
18 Nov 2011

A good chief executive can make or break a business - so what does one look like? If you were tasked with headhunting a new CEO, what would you look for? Your search will depend on the type of business the CEO is running - the boss of a startup will need different skills to one running a large, listed corporate or a not-for-profit. That aside, if you had a recipe for a good CEO what would the ingredients be?

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Innovation Jump Start! A 5-Step Process for Seeding an Innovation Culture

Innovation Jump Start! A 5-Step Process for Seeding an Innovation Culture

Mike Brown - Brainzooming
18 Nov 2011

Too often organizations think innovation is simply about generating a lot of creative or "out-of-the-box" ideas. But in organizations where innovation has truly become central to their culture, ideation is simply one step - and not necessarily the first - in an innovation process. Don't confuse innovation with ideation. Ideation is a tool, but innovation is a process. Don't let the word "process" intimidate you. Instead, focus on these five guidelines to jump start your innovation process.

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Give Thanks: It Can Boost Engagement

Give Thanks: It Can Boost Engagement

Deanna Hartley - Talent Management
18 Nov 2011

Even though gratitude is top of mind for executives around Thanksgiving, showing year-round recognition and appreciation can yield positive business results. Every Thanksgiving Day, Don MacPherson has a routine that doesn't involve basting turkey or baking pumpkin pie. Instead, he gets to his office by 8 a.m. and calls each of his 23 employees to thank them for choosing to work at his company.

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Engage or be out of business

Engage or be out of business

Anu Sharma - InformationWeek
16 Nov 2011

Many researches reveal that best employers excel at employee engagement. So how can you drive employee engagement in your team? Does employee engagement seem like another buzzword to you? The concept of employee engagement was developed in response to responding to employee needs. There was also a rising interest in employee engagement due to the dotcom bubble burst in 2000, which caused the economy to dip and created unemployment. Then came the Millennials, a new generation of workers who demanded more from their employer than just pay. As the economy changes and employee needs evolve, employee engagement becomes more and more essential in increasing productivity while satisfying employee needs.

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Why Doesn't HR Lead Change?

Why Doesn't HR Lead Change?

Brad Power - HBR Blog Network
16 Nov 2011

It's hard to find leaders of the human resources (HR) function who are active in helping their organization improve the way it works. I asked dozens of people who are in HR or in process improvement to share examples of HR change leaders, and I only found a few.

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What Your Boss Needs to Know About Engagement

What Your Boss Needs to Know About Engagement

Teresa Amabile and Steve Kramer - HBR Blog Network
16 Nov 2011

Gallup estimated that worker disengagement accounts for more than $300 billion annually in lost productivity in the U.S. alone. In fact, according to Gallup, only one-third of workers are enthusiastic about the work they do and feel they are contributing to their organizations in positive way. Even worse, middle-aged and highly educated workers are least likely to be engaged. These are precisely the people who should be operating at peak creativity and productivity. So, what is going on? A survey by the American Psychological Association (APA) provides some insights.

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How improving employee engagement can impact your talent strategy

How improving employee engagement can impact your talent strategy

Matt Rivera
16 Nov 2011

A recent article on CFO.com got me thinking about how important employee engagement is to your talent strategy. The article quoted the results of a survey that revealed the #1 reason employees might want to leave: stress. While the results might not surprise you, at the very least, they should make you stop and think about why employees might be stressed at your company. Do you really know how your employees are doing right now?

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The hunt for model employees

The hunt for model employees

Doug & Polly White - Sydney Morning Herald
16 Nov 2011

Doug and Polly White have seen small businesses use all kinds of questionable hiring practices. There was the entrepreneur who hired anyone looking for work. Then there was the woman who hired and fired her sister twice. The list goes on. In their book, Let go to GROW: why some businesses thrive and others fail to reach their potential, the Whites found from their business consulting that entrepreneurs often don't know how to hire employees.

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5 Ways to Keep Employees Engaged During the Holidays

5 Ways to Keep Employees Engaged During the Holidays

Business News Daily Staff
15 Nov 2011

Keeping your employees engaged in their work can be a challenge during the holiday season. Considering that the holiday season lasts roughly from the week of Thanksgiving until after New Year's, managers who don't find ways to keep their team motivated risk losing a lot of money during the fall and winter months. Factor in that many employees will be doing much of their holiday shopping at work (and on work computers), and you've got an even bigger problem on your hands.

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CIPD 2011: Unipart fuses engagement with 'lean' to boost output

CIPD 2011: Unipart fuses engagement with 'lean' to boost output

Claire Warren - People Management
14 Nov 2011

Workers morale increased despite impact of recession, says HR director. A blended approach fusing both lean working and employee engagement techniques can lead to improved productivity and efficiency, according to the group HR director at Unipart Group. HR doesn't have to choose between business tactics, John Greatrex told delegates at the CIPD annual conference. "I don't believe that HR maintains humanity or we all become machines. I really believe there is a way you can blend them both," he said.

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Employee Engagement - As Simple As ABC

Employee Engagement - As Simple As ABC

Ken Milloy
14 Nov 2011

Building an engaged workforce is perhaps the biggest challenge facing today's employer. The benefits are well documented - increased customer loyalty, reductions in lost time and higher performance levels - yet cultivating an engaged workforce can be tough. Here is an A to Z list about engagement from the eyes and hearts of employees to help you think about what needs to happen and where you need to focus your attention. Armed with these insights, you will be well on your way to building the engaged workforce you want and need.

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Survey: 1 In 6 Adults Suffer Some Form Of Workplace Bullying

Survey: 1 In 6 Adults Suffer Some Form Of Workplace Bullying

Kristine Johnson - CBS New York
14 Nov 2011

Statistics Clearly Show This Is Not A Problem Reserved For Just Schools. Bullying isn't limited to colleges or even classroom. It happens everywhere. In fact, more adults are reporting being bullied at work. Now, New York State is taking steps to help employees fight back, reports CBS. Bullied worker Lee Love has a message for all employers. "Bosses beware. People will take action," Love said. She's not upset about her workload - or even her salary. Love is fed up with bullying in the workplace. Experts say an adult bully could be a boss, a manager and even a colleague, but their behavior isn't much different from a bully in the school yard.

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10 Top Tips for Increasing Staff Engagement and Results with Wellness Initiatives

10 Top Tips for Increasing Staff Engagement and Results with Wellness Initiatives

Jeff Archer - Employee Wellness Magazine
11 Nov 2011

The buzzwords for this year's World Health Day are 'no action today, no cure for tomorrow'. These words couldn't be more relevant when it comes to the health and wellness of every single individual, within every single organisation around the world. Successful wellness is all about instant action so here are, firstly, the top 5 ways in which any organisation can instantly improve staff engagement with wellness programmes, followed by the top 5 most effective behaviour changes adopted by staff participating in wellness initiatives.

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CIPD 2011: How HR can foster engagement through line managers

CIPD 2011: How HR can foster engagement through line managers

Jill Evans - People Management
11 Nov 2011

HR must recognise that "tea and sympathy" is a priority for boosting engagement but it is a job for line managers, not them, delegates heard. Lisa Sibley, employee engagement manager at Essex County Council, said "I believe if you engage your employees you can deliver significant change. Transformation is not an excuse for disengagement. And the line manager's role is key. The best thing we can do as line managers is to create the time and space to listen to our people. The role of HR is to support and enable line managers to be great, engaging managers."

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Is It Better to Be Liked or Feared?

Is It Better to Be Liked or Feared?

Lynn Taylor - Bloomberg Businessweek
11 Nov 2011

Instead of vacillating between being power players and pushovers, leaders should try to earn respect. You've seen images of professional sports coaches screaming at slumped-over teams in locker rooms. Cut to the corporate boardroom, where you see a "terrible two" tantrum thrust upon employees. Maybe you've experienced a mild case of power-mongering yourself, briefly believing that fear-based motivation would get things done. Then, feeling a bit remorseful, you did a 180 to overcompensate by offering an elaborate employee-appreciation breakfast, complete with chocolate croissants. A week later, you feel you've been taken advantage of, work is too relaxed, and you're losing support. Now you're questioning those French pastries. This yo-yoing between being a power player and a pushover-pleaser makes your perplexed staff wonder if you've fallen victim to pathological mood swings.

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CIPD 2011: M&S shares its predictors of employee engagement

CIPD 2011: M&S shares its predictors of employee engagement

Rob MacLachlan - People Management
10 Nov 2011

If the 25 per cent of Marks & Spencer stores with the lowest engagement scores in staff surveys performed as well in sales terms as the top 25 per cent, HR director Tanith Dodge told delegates, M&S would increase its sales by £104m a year. That's a useful metric to have, she added "next time I'm stuck in the lift with a manager who doubts the value of employee engagement." Dodge, who is a member of the government taskforce on employee engagement led by David MacLeod, told the CIPD conference that every organisation needs to identify for itself "what are the defining moments for your people - what really excites them at work."

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De-stressing Stress - A Leader's Guide

De-stressing Stress - A Leader's Guide

Simon Hayward, Cirrus - IEDP
09 Nov 2011

Following the recent news that a high-profile CEO in the banking sector has stepped back from his job due to stress - until now a taboo word in the macho world of big business - Simon Hayward, Managing Director at Cirrus, provides some advice for leaders .

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CIPD 2011: John Lewis maintains trust with redeployment

CIPD 2011: John Lewis maintains trust with redeployment

Michelle Stevens - People Management
09 Nov 2011

High levels of trust within an organisation can drive employee engagement even through times of turbulent economic and organisational change, the CIPD's annual conference heard today. Jane Beine, head of partner development at John Lewis, told delegates that a three-year restructuring programme at the retailer had seen 3,300 posts made redundant as it removed "out-dated" roles. Despite that during this period employee survey scores around leadership and trust actually increased, as employees felt well informed about the changes and transitions. "It indicated to us that our leaders were being true to the values of the organisation," she added. "Strong leadership is an essential part of doing business."

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Goodbye to Office Politics: When Workers Lead the Culture, Collaboration Follows

Goodbye to Office Politics: When Workers Lead the Culture, Collaboration Follows

Darryl Ohrt - Ad Age Agency News
09 Nov 2011

An engaging culture is part of Carrot Creative. Creative Director Darryl Ohrt talks bout the return on investment in nuturing that culture - new clients.

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Younger employees most satisfied with work, but also most likely to leave, says Mercer survey

Younger employees most satisfied with work, but also most likely to leave, says Mercer survey

Dan Woods - HR Magazine
08 Nov 2011

Young workers worldwide present an unusual paradox for employers: they are more likely than the overall workforce to be satisfied with the organisations for which they work, yet also more likely to be considering leaving them, according to a global survey from Mercer.

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Employee Engagement: 33 Keys for Engaged Wellbeing

Employee Engagement: 33 Keys for Engaged Wellbeing

David Zinger
08 Nov 2011

A Heretic's Manifesto of Engaged Wellbeing: Let's think (and act) differently just for the health of it. A new view of wellbeing. David Zinger believe's we have too much fluff and far too many mistaken notions about wellbeing and wellness at work.

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Employee Engagement Levels at a Low

Employee Engagement Levels at a Low

Joanne Sammer - Business Finance Magazine
08 Nov 2011

Companies are facing an epidemic of employee disengagement. If not addressed, productivity is bound to suffer if it hasn't already. Perhaps the most disturbing part of this poll is the fact that workers who should be at their peak working years are the most likely to be disengaged. Despite this companies still have plenty of opportunity to turn things around and engage employees anew in the business and their role in the company's success.

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CIPD Conference:

CIPD Conference: "HR must become business leaders and strategists"

Cath Everette - HR Zone
08 Nov 2011

If HR professionals are to take up their rightful mantle as agents of change, they must become "first and foremost business leaders and strategists driving performance and change through people". Gill Rider, president of the Chartered Institute of Personnel and Development, warned in her keynote speech to open the organisation's annual conference in Manchester today that a difficult economic climate, changing demographics and a crisis of trust in leadership had only increased the need for HR professionals to develop and cement their business skills.

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The Radically Engaged Business: Creating a Culture Energized Through Purpose and Citizenship

The Radically Engaged Business: Creating a Culture Energized Through Purpose and Citizenship

Carol Cone - Huff Post
04 Nov 2011

For over 30 years, executive VP Carol Cone, has witnessed the power of purpose and citizenship to galvanize and ignite employees' commitment to their companies. When employees discover the connection between what they do and what a company stands for they become more thoroughly engaged, motivated, productive, innovative, loyal and committed. And the payoffs aren't just soft. According to Gallup, engaged organizations have a 3.9x higher earnings per share growth than organizations with lower engagement scores in the same industry. Employees are powerful engines of organizational success; engaging with them is absolutely critical in our hyper competitive, 24/7, globalized economy. The most committed employees share a destiny with their employers, and the most successful organizations today execute against a higher "Purpose" than just making money.

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Sequel: How Engaged Employees Create Engaged Clients

Sequel: How Engaged Employees Create Engaged Clients

Sonia Di Maulo - Leaders Change Group
03 Nov 2011

A simple, yet compelling, example of the benefits engaged employees. In the words of Maya Angelou, people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

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Mercer report says 40% of employees are looking elsewhere, but SMEs well-placed to boost productivity

Mercer report says 40% of employees are looking elsewhere, but SMEs well-placed to boost productivity

Madeleine Heffernan - Smart Company
02 Nov 2011

Making employees engaged with an organisation rather than just satisfied might be as simple as ensuring an employee can see their future within the organisation, Mercer says, adding that SMEs are well-placed to reap the productivity benefits of an engaged workforce. Satisfaction is an output of an engagement level. The big-ticket items that drive engagement are being respected, quality leadership and communication, feeling a part of the business, making a contribution, and agreeing with the value-set the organisation is pursuing.

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Staff continue to feel taken for granted as working hours increase and engagement levels plummet

Staff continue to feel taken for granted as working hours increase and engagement levels plummet

David Woods - HR Magazine
02 Nov 2011

According to a recent poll, nearly three quarters (70%) of more than 1,000 employees polled feel their employer either takes their efforts for granted or expects them to feel grateful for having a job. Despite economic uncertainty a significant number of employers are still looking to hire. Employers need to focus on employee engagement to ensure they keep their best people or those staff who feel undervalued will consider moving job.

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Valuing our employees more does not mean that we value our customers or the bottom line any less

Valuing our employees more does not mean that we value our customers or the bottom line any less

Sarah Morris - CIPD
02 Nov 2011

The role of ego-less leadership in empowering workforces. There is a general consensus, from the boardroom down, that employee engagement is a good thing. We know engaged employees are informed, empowered and more committed to the values and success of the organisation for which they work, and significant thought, time and effort is put into discussing and developing employee engagement strategies.

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Is a move from HR director to chief executive a bridge too far?

Is a move from HR director to chief executive a bridge too far?

Dan Woods - HR Magazine
01 Nov 2011

Can you imagine what it would be like if your HR director ran your business? Would it be a strategic, forward-thinking utopia - or a backwater that focused on tissues, teabags and time and attendance? An undignified way of describing anybody's job, you may say, but if the latter is the view taken by any CEO, it doesn't bode well for an HR director hoping to take the top spot in a business. And the number of CEOs in the FTSE 100 with a career history in HR comes in at a dismal zero...

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Employee Engagement and Corporate Social Responsibility for Generation Twitter

Employee Engagement and Corporate Social Responsibility for Generation Twitter

Kate Stahnke - Forbes
01 Nov 2011

At a time when attention spans are shrinking against the exponential growth of new technology applications and digital tools, maintaining user engagement is a hard-won commodity, and the notion of uniting employees for a collective activity or cause can seem daunting. With so much information available at any given moment, reaching employees might be easier but engaging them has become a bigger challenge - yet to do so is more important than ever in today's culture.

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Boost Employee Engagement on a Shoestring

Boost Employee Engagement on a Shoestring

K. MacDonald - Vital Benefits
31 Oct 2011

The work environment plays a critical role in employee happiness and engagement. Simply put, organizations who offer caring and fun work environments have happier employees who are less likely to jump ship for a few extra bucks. Here are 10 low or no cost ideas that might provide a slice of sunshine to your employees.

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Are you a dreadful leader?

Are you a dreadful leader?

James Kerr - Management Issues
28 Oct 2011

Unless you are truly blessed, the chances are you have witnessed the damage a dreadful leader can wreak on an unsuspecting organization. While bad leaders can take many forms and share many overlapping characteristics, there are five primary types from which all are derived. Review the following and see if you can spot a dreadful leader in your midst.

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HR Undertaking More Strategic Role

HR Undertaking More Strategic Role

Nick Martindale - Personnel Today
27 Oct 2011

HR is increasingly finding a role at executive level as employee issues have come to the fore during the economic downturn, a study by Lancaster University Management School suggests. But the study also suggested that HR still has work to do to broaden its own understanding of the company's wider activities, with 50% of those surveyed admitting they did not know how their role affected those working in other functions or the impact they had on other company executive.Tough cuts are being made and HR directors now have to prove they deserve their seats on the boards and start talking a language their CEO and financial director understands, which more often than not amounts to one thing: the bottom line.

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Employers face 'crisis of trust' in management

Employers face 'crisis of trust' in management

Claire Churchard - People Management
26 Oct 2011

Only a third of staff trust company bosses. According to CIPD's quarterly Employee Outlook survey, employers risk losing their most valuable staff if they fail to address a growing "crisis of trust" in senior leaders.The institute's research showed that staff who reported low trust in their managers were much more likely to be looking for a new job. The finding will come as bad news for employers who may have put workforce cultural issues on the back burner as they struggle to survive in the tough economic climate. CIPD, warned: "Some employers may feel that they don't have to work as hard to keep their people because there are fewer opportunities in the labour market that will allow employees to jump ship. However, vacancies always exist for motivated and skilled staff and employers risk losing their most valued employees - those most able to compete in a tough labour market."

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The Mistrust Crisis

The Mistrust Crisis

Brian Amble - Management Issues
25 Oct 2011

According to a recent study of 10,000 people, almost 3 out of 10 employees actively distrust the senior leaders in their organisation. Using odds-ratio calculations, we can predict that employees who distrust their leaders are 9 times more likely to seriously consider leaving their organisation. They're also 15 times more likely to report unreasonable work stress and 7 times more likely to feel mentally and physically unwell. Where a high level of distrust exists, HR practitioners should intervene to avoid a damaging impact on retention, well being and organisational performance.

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HR Directors Make it to Board Level, but Remain Unsure of Their Contribution to Business

HR Directors Make it to Board Level, but Remain Unsure of Their Contribution to Business

Dan Woods - HR Magazine
25 Oct 2011

New research looking at the relationship of the HR Director to the CEO and financial director across businesses has found that 40% of HRDs now have a place at the boardroom table with 87% being part of their company's executive management committee. But despite the integration, 50% of HR Directors and above admit to not knowing the contribution their role makes to other functions and executives across the business.

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How can organisations improve employee engagement, customer satisfaction and business performance?

How can organisations improve employee engagement, customer satisfaction and business performance?

Jack Wiley - HR Magazine
21 Oct 2011

For over 30 years, Kenexa been putting this question to workers around the world, in an attempt to better understand the factors that contribute to the engagement, commitment, retention and overall satisfaction of employees. In 90% of cases, the answer is one of seven things. In other words, there are seven elements that employees really want from their managers and their organisations. To borrow from the 'queen of soul' Aretha Franklin, these seven elements can be summed up using the acronym R.E.S.P.E.C.T.

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Leaders succeed by having strategic vision, and lose by failing to build team culture, Right Management report shows

Leaders succeed by having strategic vision, and lose by failing to build team culture, Right Management report shows

Dan Woods - HR Magazine
21 Oct 2011

Insights into the traits that global leaders need to be successful as well as the factors that most likely lead to their derailment according to a survey 1,400 CEOs and HR professionals by global talent and career management consultancy Right Management and the Chally Group. Respondents cited creating a strategic vision (92%), inspiring others and maintaining leadership responsibility (62%), developing an accurate and comprehensive overview of the business (57%) and wise decision-making (55%) as the four competencies most critical for C-suite positions.

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Treat Your Employees like Neighbors

Treat Your Employees like Neighbors

Art Markman - HBR Blog Network
21 Oct 2011

Neighborhoods tend to strive for equality. If you have a flat tire, your neighbor might lend a hand. It would be strange to pay him, but you might lend him something as a way to say thanks. In hierarchies, those high up the ladder get more privileges and more rewards. Those lower down have to do what they are told. The hierarchy can be hard on those people who are consistently at the bottom and don't have the ability to move up. Successful companies often have elements of both hierarchies and neighborhoods. That is, most companies establish levels of management with the expectation that higher levels take on more responsibility for guiding the company - in exchange for higher pay and benefits. But what's less expected is that a successful company also has to have elements of a good neighborhood. A company cannot succeed unless employees start to think of themselves as part of something bigger than themselves. People are likely to put in consistent extra effort when they are truly part of the neighborhood and feel like everyone is pitching in. Ultimately, the loyalty of a neighborhood helps a company to avoid the ills of the market economy.

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Three Leadership Skills That Count

Three Leadership Skills That Count

Morten T. Hansen - HBR Blog Network
20 Oct 2011

How do you lead successfully in an uncertain, disruptive, even chaotic world? Authors Morten T. Hansen and Jim Collins studied leaders of companies that grew to become great in uncertain industries.CEOs that faced massive financial, political & technical disruptions, but still they led their companies to great long-term financial performance. Their experience can guide leaders who now must lead in today's disruptive world. What then were the leadership characteristics that separated the winning leaders from their industry peers?

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Ten Rules for Emotionally Connecting with F&B Guests

Ten Rules for Emotionally Connecting with F&B Guests

Doug Fiedler - Hospitality Net
17 Oct 2011

Any good food and beverage operation has a focus on three key things - financial performance, guest satisfaction and employee engagement. Employees that are engaged with your food and beverage brand will help you build emotional connections with your guests. When your guests are emotionally connected to your brand, they are much more likely to return the next time they need a meal!

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To Create Long-term Shareholder Value, Start with Employees

To Create Long-term Shareholder Value, Start with Employees

Kenneth W. Freeman - HBR Blog Network
12 Oct 2011

People work not just for money but also for meaning in their lives. And, as many would argue, one of the chief means of fixing the system lies in focusing on the creation of long-term value. There is a simple but significant way to help achieve that goal: Evaluate and compensate CEOs, at least partly, on their ability to create a culture of aligned, engaged employees.

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Why You Should Question Your Culture

Why You Should Question Your Culture

Ron Ashkenas - HBR Blog Network
11 Oct 2011

Organizational culture powerfully influences a company's performance but the truth is that most leaders don't know how to develop a useful picture of their organization's culture. However any management team can assess its culture by asking the right kind of simple questions across a range of organizational behaviors. Asking the right questions can smoke out the differences in expectations that people have about the organization and a structured way to discuss those differences can increase alignment and the ability to take collective action. In practical terms, culture is not an intangible cloud that hangs over a company, but an outcome of the way people behave on multiple dimensions. Better understanding of these behavioral patterns - and how each person experiences them - makes it possible to decide whether to continue them or not.

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Engage Employees Using Customer Service Tactics

Engage Employees Using Customer Service Tactics

Rob Markey - HBR Blog Network
10 Oct 2011

Most companies claim they want enthusiastic, engaged employees - and with good reason. Employee engagement and financial performance are connected. A recent study by Aon Hewitt, for example, found that companies with high levels of engagement outperformed the stock market in 2010. And yet Gallup research indicates that more than 70% of employees in the typical company are ""not engaged"" or ""actively disengaged."" What's the reason for this failure? In the author's view, it boils down to a startling disconnect between how companies try to promote engagement and what truly inspires and motivates employees.

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Employee engagement in UK businesses lags behind the global trend, according to ORC International

Employee engagement in UK businesses lags behind the global trend, according to ORC International

HR Magazine Editorial
10 Oct 2011

A recent employee survey found the UK fell four places in the global engagement rankings to 17th. The UK job market has suffered extensively as a result of the financial crisis. Among other influences, the £95 billion government spending cuts have resulted in job losses, mass change and a continued outlook of uncertainly for the UK workforce. This turbulence has certainly carried over into this year's engagement scores. ORC International's statistical analysis identified the three questions that have had the greatest impact on engagement scores. Two of these specifically relate to senior management.

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A Complacent employee in an organisation never helps

A Complacent employee in an organisation never helps

The Economic Times
09 Oct 2011

In the workplace, complacency can be defined as a sense of comfort coupled with a lack of interest in addressing key organisational issues. Most employees who get disengaged fall in the mid-level management. Companies are realising the importance of keeping the employees engaged. Studies have shown that lack of required abilities and skills cause disengagement. Many organisations have idle workforce, which they don't optimise and utilise properly. Invariably, some become complacent. The tricky bit: employees don't even recognise when they get infected. Complacency stops you from putting in your best and the quality of work inevitably suffers.

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Think Tank: put your employees first and your customers second

Think Tank: put your employees first and your customers second

Octavius Black - The Telegraph
08 Oct 2011

The evidence points in one direction: the surest way to steer your business through the current economic environment is to focus on employees. The good news is that it won't cost you as much as IT or marketing. The challenge is less about finding the cash and more in changing the attitudes of senior leaders and front-line managers. Once the ethos of investing in people has been established, the dividends will flow. So, instead of allowing leadership team meetings to be dominated by the financial figures, we make the big conversations about people - whose performance to celebrate, where the next generation of talent is coming from, which people are underperforming and what we should do about it.

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How Sustainability is Driving Employee Engagement and the Bottom Line

How Sustainability is Driving Employee Engagement and the Bottom Line

Tim Mohin - GreenBiz
29 Sep 2011

Gallup dubbed employee engagement ""a leading indicator of financial performance"" and backed it up with research showing that ""engaged organizations have 3.9 times the earnings per share (EPS) growth rate compared to organizations with lower engagement in the same industry."" According to other studies, there is a strong correlation between engagement and socially and environmentally responsible organizations. So, if employee engagement is a top business priority and sustainability programs are a way to drive better engagement, there is a clear imperative to make sustainability a part of the work experience. The question is: How?

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Randstad: staff lose patience with employers at the start of a fourth year of economic uncertainty

Randstad: staff lose patience with employers at the start of a fourth year of economic uncertainty

David Woods - HR Magazine
27 Sep 2011

Randstad's annual World of Work research identified the top three reasons for people wanting to leave their employer: 1) lack of career opportunities, 2) personal/lifestyle choices, and, 3) uncompetitive remuneration. However, research shows that doing 'meaningful work' under clear leadership is a key motivator which doesn't require significant financial investment. Tapping into this will help organisations to retain and attract the talent they need. Ensuring that line management understands and is prepared to perform their pivotal role in driving engagement is a vital component of this.

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Rescuing morale from a round of redundancies

Rescuing morale from a round of redundancies

Malcolm Scovil - HR Magazine
23 Sep 2011

According to IES, disengaged workers cost the UK £44bn a year in lost productivity. Working in this tough environment has a knock-on impact on everyone - not least HR directors who face the challenge of making sure the workforce is productive. So how can HR directors rescue morale when it is at an all-time low? Malcolm Scovil believes the best approach is by integrating all HR processes into an overall engagement strategy and gives some considerations when doing just that.

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How to appeal to the Millennial workforce

How to appeal to the Millennial workforce

Pam King - Business Report
23 Sep 2011

What does it take to keep your young workforce happy? A steady paycheck? Benefits? Turns out that what lured baby boomers is not always on top of the list for the younger generations. According to the latest Deloitte Volunteer IMPACT study, to them being happy on the job means working for a company that champions volunteerism, employee engagement and a positive organizational culture. So how can you make your company more attractive to this young workforce? Start your assessment by looking at your company culture. Studies show that company culture not only draws talented employees, but consumers as well.

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Before You Link Pay to Customer Feedback: Five Essentials

Before You Link Pay to Customer Feedback: Five Essentials

Rob Markey - HBR Blog Network
22 Sep 2011

More and more companies are tying incentive pay to customer metrics. Some using customer loyalty score improvement in senior executive compensation. others a big increase in the weight of Net Promoter scores in its frontline pay plan and even some linking customer feedback scores to promotions. The payoff from linking incentives to customer feedback can be significant. But before you make such a move, read the authors suggestions to avoid the pitfalls and risks by meeting five preconditions.

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Why Sustainable Companies Have More Engaged Employees

Why Sustainable Companies Have More Engaged Employees

Kathy Miller
22 Sep 2011

In addition to a paycheck, do we have anything to show for our time? Many of us would like to think that our customers are better off and our companies are more successful as a result of our efforts. Dr. Kathy Miller delves deeper into what matters to employees by answering the following questions: What is the value of engagement in work? How can we create the conditions in our own companies for worker engagement to flourish? And What is the impact of our commitment to the creation of sustainable companies?

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Build employee engagement through a culture of innovation

Build employee engagement through a culture of innovation

Cris Beswick - HR Magazine
21 Sep 2011

Building a culture of innovation is the hot topic at the moment. No longer can organisations rely on the traditional forms of competitive advantage, as there is no exclusivity of access to materials, technology, manufacturing etc. However, the last sacred asset any organisation has is its culture. Your culture cannot be copied. It is unique! The next generation competitive advantage is now being driven not by 'what' an organisation does but by 'HOW' it does it. That means becoming absolutely exceptional at things like strategy, innovation, engagement and leadership regardless of what you sell or do so here's a few thoughts on how to mix things up a little!

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Get your employees engaged and start reaping the rewards

Get your employees engaged and start reaping the rewards

NZ Herald
21 Sep 2011

Employee engagement is a hot topic at the moment. Engaged employees genuinely feel part of their organisation, and so willingly put heart and soul into their work. Global research shows that organisations in the top quartile on the employee engagement measure have nearly twice the annual net income of those in the bottom quartile. It is estimated that for every 10-point increase in employee engagement, an organisation of 500 staff could prevent 12 employees voluntarily leaving a year. So, show your board the money: measure employee engagement and tie it back to your business' performance. Let the numbers do the talking.

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Six rules for keeping employees engaged

Six rules for keeping employees engaged

Harvey Schachter - Globe and Mail
19 Sep 2011

In the more than 30 years as Charalambos Viachoutsicos worked for and managed his family business he saw managers struggling to create employment engagement. Now an adjunct professor in the MBA program at Athens University of Economics and Business, he says the key is to ensure every interaction with a subordinate fosters a sense of mutual dependence, or what he calls "mutuality." Here he sets out six rules to follow for mutuality - and engagement.

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The Twelve Attributes of a Truly Great Place to Work

The Twelve Attributes of a Truly Great Place to Work

Tony Schwartz
19 Sep 2011

More than 100 studies have found the more engaged employees are the more they drive higher customer satisfaction and outperform those who are less engaged. But only 20 % of employees report that they're fully engaged at work. So what's the solution? The answer is that great employers must shift the focus from trying to get more out of people, to investing more in them by addressing their four core needs - physical, emotional, mental and spiritual - so they're freed, fuelled and inspired to bring the best of themselves to work every day. Read of the 12 attributes of a truly engaging place to work.

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Your employee engagement strategy  - think big

Your employee engagement strategy - think big

Malcolm Scovil - HR Review
31 Aug 2011

Disengaged workers cost the UK £44bn a year (IES) and the US between $270bn and $343bn (Gallup) in lost productivity. The fact is that each of our companies makes up some slice of that wasted money. Hence, why employee engagement is such a hot area in the HR community. Malcolm Scovil gives some tips on structuring an employee engagement strategy that will delvier for HR professionals and for the business.

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Diagnose and Eliminate Workplace Bullying

Diagnose and Eliminate Workplace Bullying

Baron Christopher Hanson - Harvard Business Review
13 Jul 2011

U.S. consultant Baron Christopher Hanson breaks the stereotype that workplace bullying means conflict. Whether it's an entrenched dinosaur or extreme ladder-climber, anyone who manipulates selfish outcomes or seeks unfair advantage must be confronted expediently. Bullies, he correctly states, are tremendously expensive for corporations in terms of productivity and human resource talents lost. When C-suites overlook blatant bullying, work is sabotaged, progress is blocked, and company value may be lost or stolen.

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For business success, dump hierarchy and promote democracy

For business success, dump hierarchy and promote democracy

Trevor Ward - HR Magazine
15 Jun 2011

Money doesn't always buy happiness. With many workers facing a pay freeze this year, employers are looking at alternative ways to motivate their employees. Removal of hierarches in once such way. Traditionally hierarchies create a lack of communication between levels which leave employees feeling unacknowledged and unengaged. By removing hierarchies and working towards common goals, individuals are better positioned to assess priorities, setting and adjusting their own deadlines according to business goals. Individuals who can share in the greater vision of what they're doing and understand how their efforts contribute to the success of the organization tend to be engaged and motivated.

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Engagement is more than communication; it's about devolving decision-making

Engagement is more than communication; it's about devolving decision-making

John Smythe - HR Magazine
08 Jun 2011

Most approaches to employee engagement today are about increasing communication. However that communication takes place after decisions have been made. If businesses want to truly engage with their employees then they need to include them in some of the decision making processes. 'Power-sharing' is the basis of the 'mutual' business model used by firms such as John Lewis, that create a culture of co-ownership. Studies have shown a clear link between this collaborative approach and engagement levels. Power-sharing is not merely a concept but a real business benefit.

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Employee Engagement? Maybe the Holy Grail is Really Employer Engagement.

Employee Engagement? Maybe the Holy Grail is Really Employer Engagement.

Steve Laird - TLNT
18 May 2011

Are you an engaged employer? This article turns the tables on employers and asks that critical question.Giving your employees a reason to be engaged in pursing the goals of the business starts at the top. Employee engagement will never improve, no matter how many surveys you take, without a committed employer. Have you got the traits to reach the Holy Grail of engagement?

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Servant Leadership, Trust, And Team Performance

Servant Leadership, Trust, And Team Performance

Bret L. Simmons
28 Mar 2011

A study reported in the Journal of Applied Psychology demonstrated the effect on team performance of two types of leadership: transformational and servant leadership. (Wikipedia references for both please). Servant leaders create psychological safety in their teams that causes people to become more engaged with their work. People feel that servant leaders genuinely care about there welfare which provides a level of trust in the team. Without trust, teams cannot deliver the high performance required of them.

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Dear Manager: A Heartfelt Letter from your Employees

Dear Manager: A Heartfelt Letter from your Employees

The Engagement Factor
15 Mar 2011

This article provides some great advice on how to manage for managers in general and micro-managers in particular. It takes the form of a letter from a frustrated employee with some heartfelt pleas for respect and freedom if not actual love.

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Employee engagement - align organisational aims with employee desires

Employee engagement - align organisational aims with employee desires

Edge Equilibrium on HRZone
03 Mar 2011

Recent corporate scandals suggest that aligning people with corporate goals can lead to dysfunctional behaviour. But engaged employees are crucial to improved business performance. So, what's the alternative for the enlightened organisation looking to sustainably engage its workforce? The answer may be to support employees in finding their own purpose and exploring how this relates to the organisation's purpose. This approach avoids the risk of creating an army of corporate clones when we should be fostering a greater sense of responsibility in our organisations.

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Control, Opportunity and Leadership: A study of engagement in the Canadian workplace

Control, Opportunity and Leadership: A study of engagement in the Canadian workplace

Psychometrics Canada Ltd
02 Mar 2011

This research conducted with nearly 400 Canadian HR Professionals in late 2010 seeks to answer questions about levels of engagement in Canadian organisations. They conclude that respondents believe that engagement is important for the benefits an engaged workforce can bring but that more than two thirds report problems with engagement in their companies. The research ends with some suggestions for improving engagement which in our view are not specific to Canadian organisations.

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All Together Now!

All Together Now!

UpstartHR
01 Mar 2011

This is a great compendium of stories and advice about employee engagement. Although the examples are all from the US there is a level of excitement and enthusiasm here which should spark some ideas for your own engagement initiatives.

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Does Human Capital Matter?

Does Human Capital Matter?

Bret Simmons; Leader Lab
01 Mar 2011

A brief review of a study recently published in the Journal of Applied Psychology which suggests that human capital (the knowledge, skills, and abilities of employees) drives company performance through its effect on operational excellence (e.g. customer satisfaction, team performance, retention, and innovation) especially in companies with low staff turnover.

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Management Competencies for Enhancing Employee Engagement

Management Competencies for Enhancing Employee Engagement

CIPD
01 Mar 2011

The actions of managers have long been considered important to the engagement of employees. This research paper from the CIPD seeks to identify the management competencies that will encourage engagement in the workplace. The authors derived three key themes and eleven competencies from contextual analysis of 1:1 interviews. The competencies are further broken down into positive and negative behavioural indicators. The challenge remains how to ensure that managers receive the development that emphasises these behaviours and helps them develop their skills.

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Question for your HR chief: Are we using our 'people data' to create value?

Question for your HR chief: Are we using our 'people data' to create value?

McKinsey Quarterly
01 Mar 2011

A combination of the demands of CEOs to find value in every department and the increasing sophistication of HR information systems means that HR departments are in the right place to demonstrate real value to business. This McKinsey articles outlines four steps that most businesses go through to identify the links between (different) people at performance. We may even see an answer to the old chestnut - half our people are successful but we don't know which half.

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10 Mistakes in Employee Engagement

10 Mistakes in Employee Engagement

The Engagement Factor
22 Feb 2011

This is a succinct summary of the ten most common mistakes companies make when embarking on an engagement programme. Digital Opinion agrees heartily with No 10 Failure to train managers. When companies do not provide the skills and tools for managers to do things differently then the programme will fail.

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10 Mistakes in Employee Engagement Surveys

10 Mistakes in Employee Engagement Surveys

Leigh Page - Becker's ASC Review
22 Feb 2011

Brad Federman, president of Performancepoint LLC, lists 10 mistakes healthcare organizations make when conducting employee engagement surveys.

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You Don't Know Me, But...

You Don't Know Me, But...

JB Associates
10 Feb 2011

According to research by consulting company Booz Allen, the next ten years will be the decade of the Working Nomads - flexible working times, teleworking, and flexible working relationships. Couple that with ubiquitous and seamless connectivity and the challenge for managers becomes how to most effectively manage virtual teams. It is tempting to concentrate on technology issues but this research suggests that you start with the outcomes for the team and the people before deciding on the technology to use.

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Employee engagement matters more than you think

Employee engagement matters more than you think

Rudy Karsan Kenexa
04 Feb 2011

This summary in HR Magazine of Rudy Karsan's new book suggests that fully engaged employees do not just mean benefits for business. There is negative spillover to family and home life and ultimately to health and society when employees are disengaged or unhappy at work. By contrast when workers are fully engaged the effects show in interactions with family, health and community as well as work. This article emphasises the responsibility that both employers and employees have in sustaining a good work/life blend.

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Employee Engagement Surveys: The Secret Sauce of Successful Businesses

Employee Engagement Surveys: The Secret Sauce of Successful Businesses

Bob Kelleher
01 Feb 2011

In this short article, Bob Kelleher shares seven tips for successful employee engagement. They include partnering with a professional, acting locally and focus more on post survey activity. The "secret sauce" is perhaps not so secret: At Digital Opinion we regularly makes these recommendations to our clients.

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Employee Satisfaction Will Trash Your Business

Employee Satisfaction Will Trash Your Business

William Powell
25 Jan 2011

This succinct article makes it very clear that engagement is not about happy, satisfied employees. Rather it encourages companies to provide for employees' well-being, value and appreciate them, empower them, and help them see how what they do matters. The last point is particularly important for a successful business.

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Engagement - what's Sir Isaac Newton got to do with it?

Engagement - what's Sir Isaac Newton got to do with it?

Russell Connor
18 Jan 2011

Mechanistic, 'Newtonian' thinking is an outmoded way to engage employees states this article on HRZone. The author suggests that connection or engagement comes about through authentic interpersonal interaction. In summary, treat people as people rather than create systems and programmes to engage individuals.

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The Challenge of Proving ROI in HR

The Challenge of Proving ROI in HR

Jason Lauritsen
10 Jan 2011

Anyone in the HR community knows how hard it is to provide ROI on people initiatives to gain senior management support. The secret is to focus on the business outcomes which matter to your senior team and focus on delivering some measurable results.

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Five Questions to Test Understanding of Strategy and the Big Picture

Five Questions to Test Understanding of Strategy and the Big Picture

Dan McCarthy
09 Jan 2011

This blog kicks off with two important questions: Whose fault is it when the company strategy is not clearly understood? And what can be done about it? The answer to the first is simple - the senior leader. The answer to the second is equally simple - ensure that people can answer five key questions about strategy as described in "The Executive Guide to High-Impact Talent Management".

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Employee Engagement - Maximising Business Performance

Employee Engagement - Maximising Business Performance

Right Managment
30 Oct 2009

This research paper by Right Management uses real data to confirm that engagement has a positive impact on business performance and speculates why companies and CEOs neglect this aspect of business improvement. Right Management suggest some key steps to create and sustain engagement including defining the drivers and linking to business outcomes, finally concluding that measurement without action can do more harm than good. Right Management's recommendations match Digital Opnion's own process to create and maintain engagement in the UK.

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