Resource Centre

Research and Discussion Papers

THE EVIDENCE: Case study Heroes and Engagement Data Daemons

THE EVIDENCE: Case study Heroes and Engagement Data Daemons

James Court-Smith
01 Apr 2016

This report by Engage For Success, which builds on the 2012 study, presents 11 new case studies plus practical advice on how to raise engagement and productivity. The businesses that provided these case studies are the heroes of this report because they have identified a correlation between higher levels of engagement and better organisational outcomes.

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Are you losing your best people?

Are you losing your best people?

Digital Opinion
25 Sep 2014

A certain level of staff turnover is normal and even beneficial, but when it's too high the costs can be considerable, especially those related to reduced efficiency and the skills and knowledge lost to competitors. This presentation demonstrates how an easy-to-use and well-proven online survey can gather the feedback and provide the insights needed to effectively manage staff turnover.

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How do you get a high response to an engagement survey?

How do you get a high response to an engagement survey?

Mark Allison | Digital Opinion
12 Sep 2014

Getting a good response to your employee engagement survey is much more than a nice to have. It is a reflection on the level of engagement, and it provides a solid foundation for post-survey engagement initiatives. In this article, Mark Allison of Digital Opinion outlines some of the steps that should be taken to maximize your response.

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Employee Outlook: Employee attitudes to pay and pensions

Employee Outlook: Employee attitudes to pay and pensions

CIPD
19 Feb 2014

Part of the CIPD's Employee Outlook series, this report, based on a survey of 2,683 working adults across all industrial sectors looks at employee attitudes to pay and pensions in the Winter of 2013-14.

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The Impact of Employee Engagement on Performance

The Impact of Employee Engagement on Performance

Harvard Business Review Analytic Services
07 Jan 2014

According to this new Harvard Business Review report a growing group of best-in-class companies says that they are gaining competitive advantage through establishing metrics and practices to effectively quantify and improve the impact of their engagement initiatives on overall business performance. The report outlines how.

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CEOs, investors and employee engagement

CEOs, investors and employee engagement

Digital Opinion
12 Dec 2013

Traditionally investors have been concerned with a company's financial performance and shown little interest in people-policies or practices. Not surprisingly, the principal focus of CEOs has reflected that and, by and large, employee engagement has been left to the HR department. Increasingly, however, investors are taking a more holistic and longer term view which puts the spotlight on environmental, social and governance issues including employee engagement. CEOs need to be in tune with this new approach, and prepare themselves to deal with scrutiny in this area. This Guide helps them to do that.

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Making the case for employee engagement at Serco

Making the case for employee engagement at Serco

Amber Kelly
25 Nov 2013

According to Amber Kelly, Global Employee Engagement Director for Serco Plc "External research is a good starting point for initiating discussions around the importance of employee engagement, but to really get people to buy into it, you need to develop evidence which is relevant to your organisation." In this case study she explains how she went about doing that.

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The Debate: Why do strategies fail?

The Debate: Why do strategies fail?

Mark Allison
03 Nov 2013

As part of Business Reporter's special report on Strategy Execution, five contributors, including Digital Opinion's Mark Allison debate the question "Why do strategies fail?" The report was distributed with the Sunday Telegraph on 3rd November 2013.

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The Debate: What Next for Employee Engagement?

The Debate: What Next for Employee Engagement?

Business Reporter
22 Sep 2013

As part of Business Reporter's special report on Employee Engagement, seven industry insiders, including Digital Opinion's Mark Allison debate the question "What next for Employee Engagement?" The report was distributed with the Sunday Telegraph on 22nd September 2013.

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High-Performance Culture: Getting It, Keeping It

High-Performance Culture: Getting It, Keeping It

Boston Consulting Group
11 Jul 2013

Most leaders recognize how critical a high-performance culture is to their organization's success, but many are discouraged by the yawning gap between their current and their target culture. Others are frustrated because they don't know why their culture is broken (or just suboptimal)-or what steps they might take to get and keep a high-performance culture.This article from Boston Consulting Group shows that culture change is not only achievable but entirely feasible within a reasonable amount of time. By following an approach based on the answers to four questions, organizations can reshape the organizational context, reset behaviors, and achieve the culture they want.

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Engagement through CEO eyes

Engagement through CEO eyes

Amy Armstrong, Ashridge Business School
12 Jun 2013

This research, a year-long study which explores the concept of employee engagement through the eyes of 16 UK CEOs, was commissioned by Engage for Success, a Government-sponsored movement that is seeking to improve levels of engagement and well-being across the UK. The movement is supported by organisations accounting for more than two million employees. The research sought to get under the skin of the CEO, to find out how leaders define engagement, what stops them from leading in an engaging way and why engagement is not happening more in the UK

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2013 Trends in Global Employee Engagement Report

2013 Trends in Global Employee Engagement Report

AON Hewitt
12 Jun 2013

Companies that get engagement right can enjoy a surplus of competitive advantage in talent strategy and business results that is hard for others to replicate. If one believes that talent is one of the last sources of competitive advantage, employee engagement should be a top business imperative for all business leaders.

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Leaders everywhere: A conversation with Gary Hamel

Leaders everywhere: A conversation with Gary Hamel

Gary Hamel
22 May 2013

Another thought provoking article from McKinsey. Management writer and academic, Gary Hamel, explains why he believes that companies that empower and train people at all levels can create competitive advantage.

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Job fulfilment, not pay, retains Generation Y talent

Job fulfilment, not pay, retains Generation Y talent

iOpener Institute
02 May 2013

This report from the iOpener Institute on Generation Y employees has been described as an important wake-up call for management to pay attention to employee feelings of engagement, empowerment, purpose and future development if they are to retain and foster young talent in their company.

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Big data in the age of the telegraph

Big data in the age of the telegraph

Caitlin Rosenthal
15 Mar 2013

A superb article which asks key questions about organisation, employee engagement and empowerment. Given that the analysis in question was conducted in 1854 it surely reflects an analytical mind par excellence.

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10 Building Blocks for Employee Engagement

10 Building Blocks for Employee Engagement

David Zinger | www.davidzinger.com
04 Mar 2013

Canadian consultant and engagement champion, David Zinger, has developed an "employee engagement pyramid" based on the 10 steps or building blocks he believes are needed to create an engaged workplace. No new insights perhaps, but very solid ideas succinctly expressed and beautifully presented.

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Nailing the Evidence Presentation

Nailing the Evidence Presentation

Tanith Dodge | Marks & Spencer plc
27 Feb 2013

As part of a key Engage for Success launch event,Tanith Dodge, Director of HR at Marks & Spencer presented the outputs from the Evidence paper. "It's impossible to overstate the importance of engaging with your employees. It's been proven time and time again that employees that are engaged with your business plan and values are more motivated and deliver better results. It's something we put a lot of focus on at M&S and great to be involved today in helping to shape the future agenda in this field."

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How to Create Engaged Employees

How to Create Engaged Employees

Ben Simonton
27 Feb 2013

In this Video Ben Simonton, known for transforming organizations from mediocre to great performance, introduces the topic of employee engagement by considering that employee engagement is largely misunderstood. He states that it is not possible for managers to 'engage' an employee, but instead they should create the environment where employees can and will choose to become engaged. - characterized by high productivity, innovation, creativity, commitment and morale, along with low turnover, absenteeism, stress and people issues

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Video: Interview with Doug Conant on the topic of Employee Engagement

Video: Interview with Doug Conant on the topic of Employee Engagement

Doug Conant | former CEO of Campbell's Soup Company
20 Feb 2013

This video is an interview with Doug Conant, former CEO of Campbell's Soup Company, at the 6th Annual Edelman Change and Employee Engagement Summit. He discusses the role of corporate social responsibility in employee engagement. He also looks back on the employee engagement challenges he faced when he first joined Campbell's Soup Company, how the Company overcame those challenges and also considers the role of leaders in employee engagement.

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Linking HR & Business Performance Metrics

Linking HR & Business Performance Metrics

Mark Allison - Managing Director
20 Dec 2012

The value of any engagement programme must be measured by the extent to which it drives improvements in business performance. This paper explains "Linkage Analysis" - the process of linking HR and business metrics - and draws on a case study to illustrate its impact.

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Managing for sustainable employee engagement - Guidance for employers and managers

Managing for sustainable employee engagement - Guidance for employers and managers

CIPD
14 Dec 2012

To support managers and organisations in achieving sustainable employee engagement, CIPD-funded research has brought together two existing frameworks - enhancing employee engagement on the one hand and preventing and reducing stress at work on the other hand - to produce a combined 'managing for sustainable employee engagement' framework.

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Engage for Success: Nailing the Evidence

Engage for Success: Nailing the Evidence

Engage for Success
12 Nov 2012

This paper highlights the evidence for the effectiveness of employee engagement strategies in improving performance, productivity and, in the private sector profitability. This evidence comes from academic research, and from research using data compiled by research houses such as Towers Watson, Kenexa, Hay, Aon Hewitt and Gallup. The cumulative effect of these different studies leaves little room for doubt about the statistical importance of engaging employees.

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Rethinking Human Resources in a Changing World

Rethinking Human Resources in a Changing World

KPMG International
15 Oct 2012

KPMG International commissioned the economist Intelligence Unit to conduct a study to investigate the forces influencing the Human resources (Hr) function, how technology is shaping Hr's response and what Hr might look like a decade from now. Rethinking Human Resources in a Changing World is the report from that study.

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Using Surveys to Drive Business Performance

Using Surveys to Drive Business Performance

Mark Allison, Managing Director
02 Aug 2012

The value of an engagement programme is determined by the extent to which it drives measurable improvement in business performance. So what is the methodology behind a successful survey?

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CIPD Employee Outlook Summer 2012

CIPD Employee Outlook Summer 2012

CIPD
01 Aug 2012

This quarterly survey of employee attitudes explores the fast-changing world of work and emerging challenges for individuals and policy-makers.

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Employee Engagement Supplement

Employee Engagement Supplement

Business Reporter | Sunday Telegraph
22 Jul 2012

The economic downturn may prove to be the catalyst for organisations finally realising they cannot afford to ignore employee engagement as an invaluable business tool. Hear from experts in the industry how to maximize your business performance through engagement.

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Using Survey Data to Predict Staff Turnover

Using Survey Data to Predict Staff Turnover

Mark Allison, MD Digital Opinion
02 Jul 2012

Leavers' surveys tell us why people decide to leave their job but they seldom tell us much about the journey that led to that decision. Can we use employee engagement surveys to track that journey, profile leavers and predict staff turnover? This paper, based on a study of 4,000 leavers, suggests the answer may well be yes.

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From Capability to Profitablity: Realizing the Value of People Management

From Capability to Profitablity: Realizing the Value of People Management

The Boston Consulting Grop
01 Jul 2012

Good people practices confer a perfomance advantage. This finding is especially important today, as companies cope with a growing talent crisis and chronic economic uncertainty. But just how strong is the correlation to economic performance? What practices count the most?

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Emotional or transactional engagement - does it matter?

Emotional or transactional engagement - does it matter?

CIPD
18 Jun 2012

This report is based on data collected by the Kingston Business School Engagement Consortium examining the question whether individuals can be engaged at different levels.

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Beyond the Matrix - The Four Faces of Work

Beyond the Matrix - The Four Faces of Work

Mark Allison, MD Digital Opinion
03 May 2012

The purpose of this paper is not to explain our approach to measuring engagement but rather to look beyond the matrix and profile each of the four employee types. We highlight the factors which cause each type to think, feel and act the way they do and more importantly we provide some pointers on how to go about converting the frustrated and uncommitted, and even the disaffected, into engaged employees who really drive the business forward.

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CIPD Learning & Talent Development - Annual Survey Report

CIPD Learning & Talent Development - Annual Survey Report

CIPD
03 May 2012

CIPD's 2012 survey provides data on the main trends and issues. This year's report looks at: talent management, management and leadership skills, leadership development, development for managers with international responsibilities, individual and team learning analysis and diagnostics, innovation and creativity, economic situation and training spend.

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CIPD Employee Outlook Spring 2012

CIPD Employee Outlook Spring 2012

CIPD
03 May 2012

This quarterly survey of employee attitudes explores the fast-changing world of work and emerging challenges for individuals and policy-makers.

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The Engagement Matrix

The Engagement Matrix

Mark Allison, MD Digital Opinion
01 May 2012

A key part of our work as an engagement consultancy is helping companies to conduct employee engagement surveys. One of the outputs of those surveys is the Engagement Matrix - one of the analytical tools our clients most value. To them the Matrix is a powerful tool for understanding what drives engagement, predicting future staff turnover, and identifying the steps that can be taken to maximise engagement and minimise churn.

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Business savvy: giving HR the edge

Business savvy: giving HR the edge

CIPD
01 Mar 2012

This report by the CIPD explores what business savvy is and identifies four 'foundations' to embed business savvy as an everyday competence. Each foundation is accompanied by insights, indicators and inspiration.

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CIPD Employee Outlook Winter 2011/12

CIPD Employee Outlook Winter 2011/12

CIPD
01 Jan 2012

This quarter's survey includes a new employee engagement index made of responses to a number of questions known to be integral to understanding tthe level of engagement an employee feels toward their organisation.

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Employee Engagement Task Force Update

Employee Engagement Task Force Update

David MacLeod & Nita Clarke
07 Nov 2011

The latest update from the writers of the report commissioned by the Development for Business (BIS; Engaging for Success: Enhancing Performance through Employee Engagement.

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The Survey Success Model

The Survey Success Model

Digital Opinion
01 Nov 2011

The ultimate measure of the success of any employee engagement survey is how far insight is turned into actions which drive a measurable improvement in business performance. For many companies, however, developing and executing an action planning programme which drives sustainable improvement is the most challenging part of the survey process. In many cases it's a challenge they don't live up to. In our experience success depends on three crucial elements. We call it the Survey Success Model.

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Key Driver Analysis

Key Driver Analysis

Digital Opinion
01 Nov 2011

At the end of an employee engagement survey the challenge is to prioritise actions. Some companies give priority goes to the lowest scoring issues; others prioritise the lowest scoring issues that scored high on an importance scale. In our experience both approaches can result in resources being focused on issues that don\'t impact engagement. Key driver analysis is a complex analytical procedure with a simple outcome: applied to survey data it identifies the things that have the biggest impact on engagement and business performance and enables our clients to focus their efforts on those issues.

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Employee Engagement Report

Employee Engagement Report

Blessing White Research
01 Jan 2011

In Blessing White's 2011 Employee Engagement Report, they share a brief overview of engagement levels worldwide, the engagement-retention connection, key drivers, and the ways that behaviours of managers and senior leaders influence engagement. In addition they explore the specific roles and responsibilities of the workforce in building a more engaged organization.

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Re-engaging with engagement

Re-engaging with engagement

Economist Intelligence Unit
01 Dec 2010

In this insightful research report the Economist Intelligence Unit investigates just how much modern-day knowledge workers are engaged in their jobs, about what makes them engaged and what practical measures serve to enhance engagement.

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Engaging for Success - enhancing performance through employee engagement

Engaging for Success - enhancing performance through employee engagement

David MacLeod and Nita Clarke
01 Jul 2009

The Macleod Report, commissioned by the Department for Business (BIS) in 2009, takes an in-depth look at employee engagement and reports on its benefits for organisations and employees. The report has proved to be a value tool in demonstrating how employee engagement can make a real contribution to not only the survival, but to the growth of Britain businesses during these tough economic times.

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An HR Director's Guide to Employee  Engagement

An HR Director's Guide to Employee Engagement

CIPD
01 Jun 2009

What motivates people to do a good job? How can organisations get the best out of their people? These questions are not new, but today many employers are answering them with a fresh conviction and sense of purpose. These employers are confident they have a practical framework that helps them build and maintain positive relations with their workforce. That framework is called 'employee engagement'.

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